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Seasoned Business Analyst and Product Owner with 13 years of experience delivering innovative solutions in Salesforce software design and development. Excellent at managing product backlogs, facilitating stakeholder communication, and leading cross-functional teams to achieve strategic goals. Expertise in gathering requirements and implementing solutions drives continuous improvement and enhances client satisfaction. Adept at overseeing the entire product lifecycle, implementing strategic solutions, and collaborating with diverse stakeholders. Proven track record in facilitating communication, resolving conflicts, and driving continuous improvement. Extensive experience in developing Salesforce solutions, creating user stories, and ensuring successful project delivery while maintaining a focus on quality and client satisfaction.

Perceptive Senior Business Analyst with 7 years driving successful business processes for E-whiz global Pvt. Ltd companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Involved in all phases of SDLC from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines. Experience with Agile Scrum Methodology, Azure DevOps/VersionOne/Jira for tracking agile epics, features, user stories, product life cycle and release management. 8+ Years of Performance and Product Management experience or leading large cross-functional/cross-regional teams on major organizational projects. Primarily responsible for defining the user stories based on customer needs and requirements, conducting market research, and developing the product roadmap. Managed software development release cycle, coordinating resources, creating documentation and planning release events. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Leads team of analysts, technical leads and solution architects to effectively deliver on requirements and design. Actively managing resources and delegating appropriately to complete deliverables on aggressive schedules with competing priorities. Develop a comprehensive product and marketing roadmap to deliver on business goals. Drive global product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements. Work cross-functionally and with the Product Development team to bring features live to the site. Created detailed product specifications and/or UX mock-ups, in conjunction with the UX Design team, and the engineering team when kicking off new feature projects. Develop and maintain a deep understanding of the product, ensuring that product updates achieve desired goals. Clearly communicate product benefits to the users and internal stakeholders. Responsible for tracking and reporting accurate project status and manage variances, develop and manage project issue escalation and resolution process. Organized and helped to facilitate project planning, daily stand-ups, design and peer code reviews, sprint/release planning, demos and other Scrum-related meetings.

Results-driven IT professional with 15+ years of experience serving as a Senior Business Analyst, Project Coordinator, UAT Lead, and QA Tester, with proven success in business process reengineering, system transitions, and requirements analysis in both public sector (Texas State agencies) and private sector (Banking/Insurance) domains. Extensive experience leading business and system analysis, stakeholder communication, SDLC oversight, requirements documentation, and User Acceptance Testing (UAT) in Agile and Waterfall environments. Strong ability to liaise between business and IT, ensuring strategic alignment of technical solutions with business needs. Expertise in gathering and documenting requirements, creating process flow diagrams, managing product backlogs, and analyzing raw and structured data for informed decision-making. Adept in managing Product Backlog, Sprint Backlog and managing Agile ceremonies (Sprint Grooming, Daily Stand up, Sprint Review & Retrospective). Experience in working on process improvement (As-Is/To-Be) GAP analysis. Experience in creating and managing Functional design document and Functional Requirements Documents (FRD.) Proficient in creating and adopting innovative Wireframes and Prototypes via MS Visio, to drive the elicitation session, get a buy in from customers and thereby modify requirements. Adept at creating Requirements Traceability Matrix (RTM), tracing test cases, use cases, functional requirements, business requirements. Experience conducting User Acceptance Testing (UAT) at various levels with Client team and users. Experience in various Testing Process and worked on basic SQLs.

Benjamin Kane

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Sr. Business Analyst

IT Supervisor

Nuclear Reactor Operator

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Healthcare IT Workforce Accelerator -

Some College (No Degree) - Journalism

Some College (No Degree) - Information Technology

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Sr. Business Analyst

IT Supervisor

Nuclear Reactor Operator

Healthcare IT Workforce Accelerator -

Some College (No Degree) - Journalism

Some College (No Degree) - Information Technology

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