Benjamin Kennedy
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loan Officer
E Mortgage Capital
12.2020 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Results focused leader
- Proven record finishing in the to three performers monthly
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored pipelines to track and log status of loans.
Loan Officer
LoanDepot
11.2017 - 12.2020
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed and implemented marketing campaigns to attract new customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Held an executive leader position producing in the top five monthly
Store Manager
Bert's Mega Mall
08.2007 - 11.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Successfully finishing as top perfuming manager 6 years running
Education
High School Diploma -
Serrano High School
Phelan, CA06.2003
Skills
- Property Evaluation
- Client Interviews
- Loans
- Excellent Time Management
- Performance Assessment and Improvement
- Oral and Written Comprehension
- Financial Analysis Aptitude
- Strategy Planning
- New Client Acquisition
- Sales Expertise
- Financial Industry Computer Systems Loan Accountant
- Sales Pipeline Maintenance
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Supervised team of 10 staff members.
- Achieved top performance monthly
- Advanced to manager in 36 months
Certification
- License - National Mortgage License (NMLS)
- License - Life insurance
- License - Annuity
Timeline
Loan Officer
E Mortgage Capital
12.2020 - Current
Loan Officer
LoanDepot
11.2017 - 12.2020
Store Manager
Bert's Mega Mall
08.2007 - 11.2017
High School Diploma -
Serrano High School
- License - National Mortgage License (NMLS)
- License - Life insurance
- License - Annuity
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