Benjamin Kennedy
Accolade
Richmond,TX
13
years of professional experience
Experienced and results-driven Supervisor with a strong background in resolving customer complaints, building productive relationships, and demonstrating exceptional leadership skills. Proven ability to navigate complex issues, resolve problems, and earn customer loyalty. Adept at implementing and enforcing systems, policies, and procedures to enhance operational efficiency.
Work History
Supervisor of Local Support and Client Support
2 Years 2 Months- Oversaw daily operations for both departments, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Local Support Supervisor
4 Years 5 Months- Conduct bi-weekly 1:1s with staff to ensure alignment with organizational goals.
- Assign and monitor work, implement productivity standards, and resolve operational challenges.
- Own UAT for GABI updates/enhancements, providing training.
- Monitor individual's TAT, reassign requests when necessary, and handle the first level of escalation.
- Oversee weekly team audits and enforce quality and customer service standards.
- Recruit, select, orient, train, coach, counsel, and discipline employees.
- Implement and enforce systems, policies, and procedures.
- Responsible for quarterly STIPs and Bonuses.
- Managed a team of support professionals, fostering an environment of collaboration and growth.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
Local Support Coordinator
11 Months- Analyze data for weekly reporting, maintaining an up-to-date Local Support Sheet.
- Handle requests for member assistance, researching local providers and resources.
- Facilitate scheduling and conduct member follow-up post-recommendation.
- Cross-cover between departments, utilizing transferable skill sets.
Record Team Management
2 Years 7 Months- Collaborate with 2nd.MD nurses to prioritize medical records efficiently.
- Ensure signed Release of Information is in place before records collection.
- Facilitate timely, complete, and accurate retrieval from identified providers.
- Complete record retrieval, track outstanding records, and facilitate diagnostic imaging retrieval.
- Upload PDFs and imaging, ensuring accuracy and organization.
- Protect confidentiality of personal health and proprietary business information.
- Provided training to staff on records management procedures, increasing overall efficiency across departments.
Sr. Admitting Interviewer
1 Year 3 Months- Collect, verify, and enter patient demographic, financial, and clinical information.
- Review admitting forms per JCAHO, CMS, and health systems guidelines.
- Address patient, physician, and department questions efficiently, performing QA audits.
- Collect payments, train new hires, and conduct Epic system account audits.
- Trained and coached new employee's to improve individual's performance
Provider Enrollment Analyst
3 Months- Analyze data for reporting, create PowerPoint slides, and send weekly production emails.
- Maintain provider enrollment logs and attend weekly client meetings.
- Train new employees, analyze and reprocess claims, review CAQH system, and demonstrate knowledge of credentialing requirements.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Effectively managed multiple priorities, successfully meeting tight deadlines while maintaining high-quality work standards.
Verification Analyst
6 Months- Verify benefits, demographics, and update insurance information.
- Create SOPs for the verification of benefits team and develop client relationships.
- Create documents and spreadsheets for reporting and appointment reports for the team.
- Assisted in developing comprehensive training materials for new hires, ensuring consistent quality across the team.
- Streamlined the verification process for improved efficiency and reduced turnaround times.
- Established strong relationships with clients by providing exceptional customer service during the verification process.
Education
Associate of Science - Business Administration And Management
High School Diploma
Skills
Task Delegation
Staff Management
Staff Training
Business Process Support
Customer Service
Conflict Management
Problem-Solving
New Hire Orientation
Employee Supervision
Project Management
Coaching and Mentoring
Microsoft Office
Data Analysis and Modeling
Timeline
Supervisor of Local Support and Client Support
Accolade
06.2024 - CurrentRead More
Local Support Supervisor
2nd.MD/Accolade
01.2020 - 06.2024Read More
Local Support Coordinator
2nd.MD
02.2019 - 01.2020Read More
Record Team Management
2nd.MD
07.2016 - 02.2019Read More
Sr. Admitting Interviewer
CHI St. Luke’s Health
03.2015 - 06.2016Read More
Provider Enrollment Analyst
MedSynergies
07.2014 - 10.2014Read More
Verification Analyst
MedSynergies
01.2014 - 07.2014Read More
Martha's Vineyard Regional High School
High School Diploma
Read More
Curry College
Associate of Science from Business Administration And Management
Read More