Summary
Overview
Work History
Education
Skills
Certification
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Timeline
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Benjamin Kieffer

Frederick

Summary

Dynamic Executive Manager with a proven track record at Radial Tire Company, excelling in strategic planning and leadership development. Expert in operational analysis and process improvement, driving significant enhancements in workflow efficiency. Adept at mentoring teams and formulating marketing strategies that elevate brand visibility and customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Executive Manager

Radial Tire Company
Silver Spring
02.2025 - Current
  • Developed strategic plans that aligned with organizational goals and market trends.
  • Facilitated interdepartmental communication to enhance workflow efficiency.
  • Mentored junior managers, guiding leadership and decision-making skill development.
  • Analyzed industry developments to shape strategic business initiatives and partnerships.
  • Assisted in creating marketing campaigns that boosted brand awareness in target markets.
  • Oversaw product and service development from concept through launch.
  • Mitigated financial discrepancies by auditing quotes, production, and material budgets against bank reconciliations.

General Manager

Tire World Auto Service Center
Frederick
02.2024 - 01.2025
  • Directed cross-functional teams to enhance service delivery and customer satisfaction.
  • Implemented strategic plans aligned with company goals and market trends.
  • Oversaw budget management to optimize financial performance and control costs.
  • Analyzed operational data to identify opportunities for process improvement and innovation.
  • Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Trained employees on duties, policies, and procedures to ensure compliance.
  • Created schedules and monitored payroll to maintain budget adherence.

Store manager

Tire World Auto Service Center
Frederick,
01.2021 - 02.2024
  • Managed daily store operations to ensure efficient service delivery and customer satisfaction.
  • Trained and developed staff, resulting in improved customer service skills.
  • Oversaw inventory management, including ordering, stock rotation, and tracking.
  • Coordinated promotional activities that increased customer engagement and sales.
  • Analyzed sales data to identify trends and enhance store performance.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Established strong relationships with suppliers to secure quality product availability.
  • Recruited, trained, and supervised new employees to build a competent team.

Assistant Store Manager

Mr Tire 626
Frederick
06.2019 - 12.2020
  • Streamlined daily operations to enhance store efficiency and productivity.
  • Trained and mentored new staff on company policies and procedures.
  • Oversaw inventory management, ensuring timely stock replenishment and effective organization.
  • Implemented customer service initiatives to elevate shopper satisfaction levels.
  • Monitored cash handling practices for compliance with security protocols.
  • Managed customer service, inventory management, and staff scheduling effectively on a daily basis.

Store Manager

Center City Tire & Auto
Littlestown
08.2016 - 06.2019
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Store Manager

Taneytown Tire and Auto
Taneytown
06.2016 - 06.2018
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Quick Lane Shop Manager

The Frederick Motor Company
Frederick
11.2014 - 03.2016
  • Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
  • Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.
  • Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
  • Monitor employees' work levels and review work performance.

Mechanic

Midas
Germantown
03.2014 - 10.2014
  • Conduct failure analyses, document results, and recommend corrective actions.
  • Assemble or disassemble complex mechanical systems.
  • Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
  • Examine vehicles to determine extent of damage or malfunctions.
  • Repair, reline, replace, and adjust brakes.
  • Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
  • Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.
  • Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.
  • Test and adjust repaired systems to meet manufacturers' performance specifications.
  • Repair and service air conditioning, heating, engine-cooling, and electrical systems.
  • Review work orders and discuss work with supervisors.
  • Tear down, repair, and rebuild faulty assemblies such as power systems, steering systems, and linkages.
  • Repair or replace parts such as pistons, rods, gears, valves, and bearings.
  • Install and repair accessories such as radios, heaters, mirrors, and windshield wipers.

Owner Operator

B and D Construction
Thurmont
05.2006 - 02.2014
  • Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
  • Shape or cut materials to specified measurements, using hand tools, machines, or power saws.
  • Follow established safety rules and regulations and maintain a safe and clean environment.
  • Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools.
  • Select and order lumber or other required materials.
  • Remove damaged or defective parts or sections of structures and repair or replace, using hand tools.
  • Maintain records, document actions, and present written progress reports.
  • Erect scaffolding or ladders for assembling structures above ground level.
  • Prepare cost estimates for clients or employers.
  • Perform minor plumbing, welding, or concrete mixing work.

Mechanic

Atlantic Machinery Inc
Silver Spring
06.2004 - 08.2005
  • Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
  • Examine vehicles to determine extent of damage or malfunctions.
  • Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
  • Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.
  • Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.
  • Review work orders and discuss work with supervisors.
  • Tear down, repair, and rebuild faulty assemblies such as power systems, steering systems, and linkages.
  • Repair or replace parts such as pistons, rods, gears, valves, and bearings.
  • Rewire ignition systems, lights, and instrument panels.
  • Maintain cleanliness of work area.
  • Rebuild parts such as crankshafts and cylinder blocks.

Education

None -

Skills

  • Time management strategies
  • Electrical systems experience
  • Suspension systems knowledge
  • Equipment maintenance practices
  • Strategic planning and budgeting
  • Leadership development initiatives
  • Process improvement methodologies
  • Marketing strategy formulation
  • Customer relationship management techniques
  • Operational analysis skills
  • Team building activities
  • Employee training programs
  • Effective communication skills
  • Conflict resolution strategies
  • Mentorship and coaching techniques
  • Data-driven decision making processes
  • Digital transformation initiatives
  • Brake repair and maintenance
  • Transmission systems
  • Project planning and management
  • Automotive diagnostics
  • Vehicle maintenance and repair
  • Problem solving skills
  • Oil change procedures
  • Wheel alignment techniques
  • Mechanic expertise

Certification

driver's license

<Enter your own>

  • Authorized To Work: US
  • Title: Assistant Manager
  • Visa Status: Authorized to work in the US for any employer
  • Driving License: driver's license
  • Work Permit: Authorized to work in the US for any employer

Timeline

Executive Manager

Radial Tire Company
02.2025 - Current

General Manager

Tire World Auto Service Center
02.2024 - 01.2025

Store manager

Tire World Auto Service Center
01.2021 - 02.2024

Assistant Store Manager

Mr Tire 626
06.2019 - 12.2020

Store Manager

Center City Tire & Auto
08.2016 - 06.2019

Store Manager

Taneytown Tire and Auto
06.2016 - 06.2018

Quick Lane Shop Manager

The Frederick Motor Company
11.2014 - 03.2016

Mechanic

Midas
03.2014 - 10.2014

Owner Operator

B and D Construction
05.2006 - 02.2014

Mechanic

Atlantic Machinery Inc
06.2004 - 08.2005

None -

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