Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Roman Usov

Antelope

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

5
5
years of professional experience

Work History

Sales Associate

Radial Tire Center
West Sacramento
02.2023 - Current
  • Assisted customers in selecting appropriate tire products for their vehicles.
  • Answered customer inquiries about tire specifications and services offered.
  • Conducted basic vehicle inspections to recommend necessary tire services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.

Tire Technician

Radial Tire Center
West Sacramento
07.2022 - 02.2023
  • Mounted and balanced tires using specialized equipment.
  • Performed routine maintenance on tire-changing machines.
  • Performed tire rotations, mounts, and balancing on vehicles.
  • Maintained a clean and organized work environment to ensure safety.
  • Cleaned and maintained tire service bays to keep work areas organized.
  • Used tools, parts and equipment to maintain and repair customer tires.
  • Balanced wheels using electronic machines to ensure even tire wear.
  • Diagnosed and repaired tire and rim issues.
  • Performed basic maintenance tasks such as oil changes and filter replacements.

Cashier

Jack in the Box
Antelope
08.2020 - 06.2021
  • Maintain cleanliness and organization of the cashier area consistently.
  • Handle cash, credit, and debit transactions accurately during busy shifts.
  • Provide excellent customer service by addressing inquiries and concerns promptly.
  • Collaborate with team members to maintain a smooth workflow during peak hours.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

John Adams Academy
Roseville, CA
05-2020

Associate of Science - Nursing

American River College
Sacramento, CA

Skills

  • Sales techniques
  • Problem solving
  • Effective communication
  • Attention to detail
  • Product knowledge
  • Problem-solving
  • Calm demeanor
  • Money handling
  • Client service
  • Written and oral communication skills
  • B2B sales and customer service
  • Vehicle diagnostics
  • Equipment maintenance

Languages

English
Full Professional
Russian
Native/ Bilingual

Affiliations

Big fan of hanging out with groups of people and being social. Like to do anything that gets me out the house. Used to take karate classes and love working on cars on free time. love to be around hand on activities

Timeline

Sales Associate

Radial Tire Center
02.2023 - Current

Tire Technician

Radial Tire Center
07.2022 - 02.2023

Cashier

Jack in the Box
08.2020 - 06.2021

High School Diploma -

John Adams Academy

Associate of Science - Nursing

American River College

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