Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Klaves

Springfield, IL,IL

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

35
35
years of professional experience

Work History

Operations Manager

Hart-Clayton
Springfield, IL
09.1989 - 12.2024
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed scheduling, training and inventory control.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Tracked and replenished inventory to maintain par levels.
  • Addressed customer concerns with suitable solutions.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Formed and sustained strategic relationships with clients.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

High School Diploma -

Riverton High School
Riverton
05-1987

Skills

  • Production
  • Incidents management
  • Performance monitoring
  • Performance reporting
  • Health and safety compliance
  • Client relationships
  • Crisis management
  • Team building/leadership
  • Invoice processing
  • Quality assurance controls
  • Organizational management
  • Maintenance planning
  • Product management
  • Quality assurance and control
  • Operations monitoring
  • Operational efficiency
  • Policies and procedures implementation
  • Troubleshooting and problem solving

Timeline

Operations Manager

Hart-Clayton
09.1989 - 12.2024

High School Diploma -

Riverton High School

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Benjamin Klaves