Benjamin Koch

• Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
• Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
• Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
• Boosted team morale by fostering a positive work environment and providing clear communication channels.
• Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
• Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
• Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
• Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
• Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
• Coordinated ground crew activities to complete objectives on schedule.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Connected electrical power unit and hoses to aircraft.
• Deiced aircraft before takeoff for safety during inclement weather.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Maintained clean, orderly work environment free of hazards.
• Operated equipment while observing standard safety procedures.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved customer satisfaction by promptly locating items and providing product information.
• Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
• Assisted customers with special requests, enhancing their shopping experience at the store.
• Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.

Operated various machines to load, press, stretch, and cut aluminum parts.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.