Benjamin Kroll
Chandler,AZ
Summary
Customer-focused professional with successful 10-year career in vation and sUAS industry. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Skydio
05.2022 - 06.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Conducted regular business reviews with customers to outline usage metrics and ROI.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Chief Operating Officer
Skyfire Consulting
06.2015 - 04.2022
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued sUAS development opportunities to grow organization and increase revenue.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Monitored and analyzed sUAS industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Acted as project manager on multiple sUAS related projects involving multiple stakeholders
Chief Flight Instructor
Aero Atlanta Flight Center
07.2012 - 06.2015
- Oversaw flight school operations including dispatching, administration, student stage-checks, and instructor proficiency checks.
- Developed flight school operations guide and implemented Safety Program.
- Maintained student training records and student logbooks.
- Developed curriculum improvements to improve student learning and success.
- Implemented scenario-based training programs.
- Trained and evaluated instructor pilots.
Flight Instructor
Aero Atlanta Flight Center
04.2008 - 07.2011
- Operated complex, multi-engine, fixed-wing and Technologically Advanced Aircraft aircraft and flight simulators. Instructed and evaluated flight and ground school students.
- Created instructional material and training syllabi for specific areas of ground and flight training.
- Adjusted and aligned course material to meet individual needs.
- Organized and conducted cockpit familiarization classes and prepared reports on students' proficiency.
Education
No Degree - Business
Babson College
Boston, MA06.2018
Skills
- Best Practices and Methodologies
- Customer Relations
- Key Account Development
- Renewing Accounts
- Revenue Growth
Certification
Cirrus Standardized Instructor Pilot- Platinum Level
Timeline
Customer Success Manager
Skydio
05.2022 - 06.2023
Chief Operating Officer
Skyfire Consulting
06.2015 - 04.2022
Chief Flight Instructor
Aero Atlanta Flight Center
07.2012 - 06.2015
Flight Instructor
Aero Atlanta Flight Center
04.2008 - 07.2011
No Degree - Business
Babson College
Similar Profiles
Jordan BischoffJordan Bischoff
Growth Marketing Manager at SkydioGrowth Marketing Manager at Skydio
JOHN D RASCHJOHN D RASCH
Director, Emerging Markets, West at SkydioDirector, Emerging Markets, West at Skydio
Nicholas AnchondoNicholas Anchondo
Production Associate/Repair Technician/Customer Support at Skydio Inc.Production Associate/Repair Technician/Customer Support at Skydio Inc.