Benjamin Krouse
San Antonio ,TX
Summary
Proven to enhance patient satisfaction at Copper Ridge Surgery Center through dedicated patient care and vital signs monitoring. A reliable team player and adaptable professional, skilled in fostering positive relationships and ensuring safety. Achieved significant improvements in patient experience, demonstrating strong problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Nurses Aide
Copper Ridge Surgery Center
09.2022 - Current
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
- Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
- Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
- Enhanced patient comfort by providing personalized care and addressing individual needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Sales Associate
Dunham's Sports
Traverse City, MI
09.2018 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Cashier
Gander Mountain
06.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Dishwasher
Panera Bread
Traverse City, MI
05.2016 - 05.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
High School Diploma -
Traverse City West Senior High School
Traverse City, MI06.2017
Skills
- Patient care
- Vital signs monitoring
- Patient transfers
- Reliable team player
- Adaptable
- Valid Michigan driver's license
- Patient relations
- Observing responses
- Reliable transportation
- Calm and level-headed under duress
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Nurses Aide
Copper Ridge Surgery Center
09.2022 - Current
Sales Associate
Dunham's Sports
09.2018 - 11.2022
Cashier
Gander Mountain
06.2017 - 09.2018
Dishwasher
Panera Bread
05.2016 - 05.2017
High School Diploma -
Traverse City West Senior High School