Benjamin Lacy
Olympia
Summary
Coach Operator at Intercity Transit, excelling in route navigation and safety compliance. Proven ability to communicate effectively under pressure, ensuring passenger safety and satisfaction. Recognized for strong incident reporting skills and a commitment to customer service, enhancing operational efficiency and community trust.
Overview
12
12
years of professional experience
Work History
Coach Operator
Intercity Transit
Olympia
01.2024 - Current
- Drive specified routes in compliance with traffic regulations and time schedules.
- Comply with all company policies and regulations regarding safety standards.
- Complete incident reports accurately and legibly at end of scheduled shifts.
- Conducted pre-trip vehicle inspections to ensure operational safety.
- Assist passengers with boarding and disembarking from the bus.
Firefighter
South Bay Fire Department
Olympia
09.2015 - 01.2024
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Rescued fire victims and administered emergency medical aid.
- Informed and educated local community members about fire prevention and safety.
Assistant Manager
Cinemark Theaters
Olympia
09.2013 - 01.2024
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Completed routine maintenance and repair.
Education
High School Diploma -
Timberline High School
Lacey, WA06-2008
Skills
- Route navigation
- Incident reporting
- Safety compliance
- Vehicle inspection
- Emergency response
- Customer service
- Conflict resolution
- Communication and interpersonal skills
Timeline
Coach Operator
Intercity Transit
01.2024 - Current
Firefighter
South Bay Fire Department
09.2015 - 01.2024
Assistant Manager
Cinemark Theaters
09.2013 - 01.2024
High School Diploma -
Timberline High School
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