Hi, I’m
Tracy Holland
Woodland,WA
Summary
Dynamic Coach Operator with C-TRAN, recognized for enhancing route efficiency and improving passenger satisfaction through effective communication and safe driving practices. Proven ability to adapt decision-making under pressure while maintaining a clean driving record and ensuring compliance with DOT regulations. Committed to delivering exceptional customer service and operational excellence.
Overview
13
years of professional experience
1
Certification
Work History
C-TRAN
Coach Operator
03.2024 - 03.2025
Job overview
- Updated knowledge of industry trends and regulations through continuous learning opportunities such as workshops and seminars.
- Enhanced route efficiency through regular analysis of schedules and traffic patterns.
- Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
- Streamlined boarding process by efficiently collecting fares and validating passes, minimizing delays.
- Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
Utr Manufacturer
Shipping and Receiving
08.2012 - 03.2024
Job overview
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Ensured smooth coordination between shipping and receiving teams, facilitating the prompt transfer of goods within designated timelines.
- Coordinated seamlessly with other departments such as shipping and receiving, ensuring smooth operations throughout the entire production process.
- Facilitated smooth shipping and receiving processes by properly organizing incoming materials and preparing outgoing shipments for transport.
Education
Evergreen High SchoolVancouver, WA
from Student
06.1983
Skills
- Strong work ethic
- Adaptable Decision-making
- Safe driving practices
- Decision-making under pressure
- Weather condition awareness
- Passenger assistance
- Disability awareness
- Customer service
- Time management
- Safety-focused
- Pre-trip inspections
- Elderly and disabled assistance
- Clean driving record
- Passenger safety
- Commercial driving
- Inclement weather driving
- Local traffic regulations
- Route navigation
- Passenger interaction
- Map reading
- Fare collection
- DOT standards
- Physical stamina
- Local routes
- Traffic laws
- DOT regulations
- Safe driving techniques
- Air brake certification
- Passenger service and safety
- Reliability
- Public transit operations
- Accident avoidance
- Radio communications
- Active listening
- Effective communication
Accomplishments
Coach operator, class B. CDL, Air brake endorsement, passenger endorsement
Certification
Entry level driver training certificate
- Area of certification, Company Name - Timeframe
CLASS A DRIVER
Familion Northwest
Held class a CDL 10 years
October 1991 to 2001
- Delivered plumbing supplies to job sites
- Pick up supplies from supply warehouses
- Forklift hand unload job sites
- Pipe supplies, pipe tub, showers, kitchen sinks, etc
- Make sure no damage to supplies
Timeline
Coach Operator
C-TRAN
03.2024 - 03.2025
Shipping and Receiving
Utr Manufacturer
08.2012 - 03.2024
Evergreen High School
from Student
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