Untrel Smiley Sr.
OAK PARK,MI
Summary
Professional with strong military background, prepared for leadership and strategic roles. Proven in team collaboration and adaptability, ensuring mission success and operational efficiency. Skilled in navigation, communication, and crisis management, with focus on achieving results and maintaining high standards. Reliable and flexible, consistently meeting evolving demands and supporting team goals.
Motivated Football Coach adept at developing talented players into exceptional athletes. Excellent team leader with 21 years in United States Navy leading men and women. Proven history of coaching successful teams with innovative approaches.
Energetic Football Coach versed in training and development strategies to transform athlete performance. Well-developed communication and problem-solving abilities. Applies cutting-edge coaching and development strategies to cultivate winning athletes.
Overview
33
33
years of professional experience
Work History
Coach Operator
SMART
Troy, MI
11.2018 - 05.2026
- Operated transit vehicles safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Assisted passengers with boarding, fare collection, and provided information on routes and schedules.
- Maintained accurate logs of daily operations, incidents, and passenger counts for reporting purposes.
- Collaborated with team members to enhance service delivery and resolve operational challenges.
- Mentored new operators on best practices in safety protocols and customer service techniques.
- Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
- Contributed to team success by participating in training sessions and sharing best practices with peers.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
- Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
- Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
Premises Technician
ATT
Houston, TX
03.2015 - 10.2017
- Installed and maintained telecommunication equipment to ensure optimal service delivery.
- Diagnosed and resolved service issues, improving customer satisfaction through effective troubleshooting.
- Collaborated with cross-functional teams to enhance network performance and reliability.
- Conducted site surveys to assess infrastructure requirements for new installations.
- Trained junior technicians on installation procedures and best practices for equipment handling.
- Streamlined workflow processes, reducing installation time and enhancing operational efficiency.
- Led safety training sessions to promote workplace safety standards among team members.
- Monitored network performance metrics, implementing corrective actions for service improvements.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Maintained company vehicle and company equipment.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Educated customers on how to use [Type] service.
- Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
Senior Chief Petty Officer
United States Navy, USN
San Diego, CA
01.1993 - 02.2014
- Supervised and mentored junior personnel to enhance operational readiness and skill development.
- Coordinated training programs ensuring compliance with military standards and safety protocols.
- Managed logistics for equipment and supplies, optimizing inventory control systems.
- Implemented process improvements that enhanced mission efficiency and reduced resource waste.
- Led cross-functional teams in executing strategic initiatives to achieve organizational goals.
- Developed standard operating procedures that increased consistency and reliability in operations.
- Fostered collaboration among departments to enhance communication and operational effectiveness.
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
- Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
- Actively participated in community outreach initiatives, bolstering public relations efforts between military personnel and local populations.
- Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
- Led emergency response drills to enhance preparedness, minimizing potential impact during actual emergencies.
- Supported mission planning and execution, contributing to team's overall success.
- Conducted advanced technical training for peers, elevating team's overall skill level and operational effectiveness.
- Achieved commendation for exemplary service during critical missions, demonstrating exceptional skill and dedication.
- Facilitated successful completion of numerous high-stakes operations through precise planning and execution.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Led team in developing strategic plans to meet operational objectives.
- Executed tactical operations with accuracy and control.
- Directed tactical operations in complex and challenging environments.
- Coordinated activities of subordinate personnel to support mission success.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Education
Bachelor of Science - Business Administration And Sports Management
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Strong work ethic
- Adaptable Decision-making
- Safe driving practices
- Decision-making under pressure
- Weather condition awareness
- Reliability and punctuality
- Crisis management
- Interpersonal relations
- Emergency response readiness
- Cross-cultural sensitivity
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Safety-focused
- Multitasking and organization
- Clear communication
- Team collaboration
- Clean driving record
- Safety practices
- First aid
- Physical stamina
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Strong working relationships
- Reliable and punctual
- CPR certification
- Organizational skills
Accomplishments
- Supervised team of 255 staff members.
- Collaborated with team of 120 in the development of USS John C. Stennis CVN 74 inner league football team..
Affiliations
- Freemason
- Phi Beta Sigma Fraternity Inc.
Languages
Spanish
Full Professional
Interests
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Participating in local clean-up initiatives
- Cooking
- I like working with my hands and fixing things
- Playing Sports
- Youth Development Programs
- Team Sports
Timeline
Coach Operator
SMART
11.2018 - 05.2026
Premises Technician
ATT
03.2015 - 10.2017
Senior Chief Petty Officer
United States Navy, USN
01.1993 - 02.2014
Bachelor of Science - Business Administration And Sports Management
Southern New Hampshire University