Elsa Gallegos
Receptionist/Coach Operator
Anaheim,CA
Summary
Dedicated Coach Operator with a clean driving record and a strong work ethic, honed at Orange County Transit Authority. Expert in providing exceptional customer service and ensuring accessibility for all passengers. Bilingual in English and Spanish.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Coach Operator
Orange County Transit Authority
08.2022 - 06.2025
- Learned safety protocols and operational procedures for safe vehicle operation.
- Assisted in maintaining cleanliness and functionality of assigned buses or company vehicles.
- Adapted to dynamic schedules and changing routes efficiently.
- Provided exceptional customer service during passenger interactions.
- Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
Coach Operator
First Transit
09.2017 - 07.2022
- Assisted in maintaining cleanliness and functionality of assigned vehicles.
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
- Maintained a clean and welcoming vehicle environment for passengers comfort and overall experience.
Receptionist
OC Metro Patrol
12.2006 - 06.2017
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Handled incoming calls, directing inquiries to appropriate departments with efficiency and professionalism.
- Processed mail and deliveries, ensuring timely distribution to relevant personnel within the organization.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Made check deposits and cash withdrawals for staff hired for events at the Anaheim Convention Center
Education
High School Diploma -
Cesar E Chavez High School
Santa Ana, CA High School Diploma -
Valley High School
Santa Ana, CA Skills
- Reliability and punctuality
- Strong work ethic
- Disability awareness
- Language proficiency (English-Spanish)
- Clean driving record
Certification
* Completed California State approved notary public and Loan Signing Training
* Knowledge of California notarial acts, recordkeeping, and certificate requirements
* Trained in mortgage loan document presentation and execution
* Strong attention to detail and professionalism with signers
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Coach Operator
Orange County Transit Authority
08.2022 - 06.2025
Coach Operator
First Transit
09.2017 - 07.2022
Receptionist
OC Metro Patrol
12.2006 - 06.2017
High School Diploma -
Cesar E Chavez High School
High School Diploma -
Valley High School