Athena Duffy
Sparks,NV
Summary
With a proven track record at Keolis Transit, I excel in safe driving practices and conflict de-escalation, enhancing passenger satisfaction and safety. My adaptability and strong work ethic have significantly improved on-time performance and customer service, making me a valuable asset to any team seeking a dedicated and skilled professional.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Coach Operator
Keolis Transit
08.2018 - 01.2025
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
- Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
Security Officer
BoomTown
12.2016 - 04.2017
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
Peppermill Casino
06.2013 - 11.2016
- Monitored Casino systems, identifying vulnerabilities and enhancing overall Casino integrity.
- Utilized incident management documents, tracking incidents and improving response efficiency.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
GED -
Reed High School
Sparks, NV06-2009
Skills
- Strong work ethic
- Adaptable Decision-making
- Safe driving practices
- Decision-making under pressure
- Weather condition awareness
- Conflict de-escalation
- Defensive driving techniques
- Passenger assistance
- Community involvement
- Equipment inspection
- Emergency response readiness
- Background in tourism
- Basic mechanical repair
- Language proficiency
- Multitasking and organization
- Pre-trip inspections
- Clear communication
- Safety practices
- Commercial driving
- Inclement weather driving
- Defensive driving
- Vehicle inspections
- DOT regulations
- CDL class B license
- Local routes
- Impeccable safety history
- Traffic laws
- Bus maintenance
- Strong safety history
- Defensive driving expert
- Safe driving techniques
Affiliations
- Teamster Local 533
Certification
- Passenger Endorsement (P) - NV Department of Motor Vehicles.
- Customer Service Excellence for Transit Operators Compliment Certificates.
- Air Brake Endorsement - NV Department of Motor Vehicles.
- Commercial Driver's License (CDL) - NV Department of Motor Vehicles.
Languages
Spanish
Professional Working
Timeline
Coach Operator
Keolis Transit
08.2018 - 01.2025
Security Officer
BoomTown
12.2016 - 04.2017
Security Officer
Peppermill Casino
06.2013 - 11.2016
- Passenger Endorsement (P) - NV Department of Motor Vehicles.
- Customer Service Excellence for Transit Operators Compliment Certificates.
- Air Brake Endorsement - NV Department of Motor Vehicles.
- Commercial Driver's License (CDL) - NV Department of Motor Vehicles.
GED -
Reed High School
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