Benjamin Lake
Chilis's Bar and Grill
Manassas,Virginia
1
Certification
Looking for a full-time position in a company that enforces high standards of quality and professionalism. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork, adaptability, and high quality!
Work History
HVAC Technician
- Collaborated with team members to troubleshoot system issues and improve response times.
- Adapted quickly to new technologies and techniques in HVAC service methodology for improved efficiency.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Assisted in installation and repair of HVAC systems, ensuring compliance with safety protocols.
Server/Bartender
- Managed order accuracy and timely delivery of food and beverages to tables.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline food preparation processes and enhance service efficiency.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Resolved guest complaints promptly, maintaining high satisfaction levels through effective communication.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Upsold menu items effectively, contributing to increased sales during peak hours.
Assistant Manager
- Led team to enhance customer service, resulting in improved satisfaction ratings.
- Implemented inventory management systems to streamline stock replenishment processes.
- Trained and mentored new staff on operational procedures and product knowledge.
- Analyzed sales reports to identify trends and optimize merchandising strategies.
- Monitored loss prevention practices, reducing shrinkage through effective training programs.
Crew Lead
- Trained and mentored team members, enhancing performance and customer service skills.
- Implemented process improvements, increasing efficiency in concessions and ticketing operations.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Assistant Handyman
- Assisted in installation of fixtures, including lighting and plumbing systems, enhancing property aesthetics.
- Collaborated with lead handyman to troubleshoot complex repair issues, improving overall service quality.
- Led small project teams on renovation tasks, ensuring timely completion within budget constraints.
Education
Psychology
Diploma
- Elected Captain of Football Team
- Honor Roll
Skills
Sales expertise
Cash Handling
Item promotion
Ordering procedures
Performance improvement
Hospitality service expertise
Clean driving record
Duct installation
Air conditioning knowledge
HVAC installation and maintenance
Relationship selling
Account management
Customer care
Records management
Problem solving strength
Sales process
Certification
- cpr + first aid
Timeline
Burnt hills high school
Diploma
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Northern Virginia Community College
Psychology
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Assistant Handyman
Trini Handyman Service
05 2024 - 08 2025Read More
Crew Lead
AMC Theatres
08 2022 - 02 2023Read More
Assistant Manager
Famous Footwear
05 2019 - 07 2022Read More
Server/Bartender
Chilis's Bar and Grill
02 2023 - CurrentRead More
HVAC Technician
Pope's Air
06 2026 - CurrentRead More