Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin k. Lapika

Summary

Certified Information Technology Technician with broad experience in supporting and managing a wide range of IT systems. Strengths include diagnosing and resolving hardware, software, network connectivity issues, and implementing efficient tech solutions. Contributed to improving system functionality and user productivity in previous roles. Known for adaptability, problem-solving skills, and commitment to continuous professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ass. Technical Services Support Specialist

Tyler Technologies
Yarmouth, ME
06.2024 - Current

Provided software support and technical assistance to Tyler clients and employees, diagnosing and resolving issues efficiently.

  • Offered phone support for software, operating systems, and hardware.
  • Conducted first-level diagnosis of system defects and reported findings.
  • Collaborated with team members to resolve client inquiries.
  • Documented client interactions in management systems.
  • Managed open calls and prioritized issues.
  • Assisted with workstation installations of client software.

*

Information Technology Technician

Saco & Biddeford Savings Institution
Saco, ME
07.2021 - 02.2024

Provided tech support to bank employees and assisted with computer systems.

  • Installed and repaired hardware and software.
  • Assisted users with technical issues.
  • Managed backups and recovery processes.
  • Strong communication and organizational skills.

Service Technician

ADT Security
Portland, Maine
04.2021 - 07.2021
  • Architected tailored Smart Home solutions for customers
  • Analyzed and resolved technical issues promptly
  • Activated and upgraded systems with enhanced technology

Education

Master degree - Information Systems

University of Maine
Orono, ME
05.2025

Bachelor degree - Information Technology

University of Southern Maine
Portland, ME
05.2022

Associate degree - Cyber Security

Southern Maine Community College
South Portland, ME
05.2022

Associate degree - Information Technology

Southern Maine Community College
South Portland, ME
12.2020

Skills

  • Server Administration: Windows Server, Active Directory, Group Policies, DNS, and DHCP
  • Cloud Services: Office 365 and Microsoft Azure
  • Remote Access: TeamViewer, RDP, RDS, SSH, VPN
  • Database Management: MySQL, Oracle, and Microsoft SQL Server
  • Virtualization: VMware, Hyper-V, VirtualBox
  • Web Development: HTML5, CSS, JavaScript, and Python
  • Cybersecurity: Threat Intelligence, Vulnerability Assessment, and Penetration Testing
  • IT Troubleshooting and Support: Help Desk Support, Ticketing Systems, and Remote Desktop Support
  • Mobile Device Management: BlackBerry UEM
  • Scripting and Automation: PowerShell, Bash, and Python Scripting
  • Backup and Recovery: Data Backup Solutions, Disaster Recovery Planning, and Cloud Backup Solutions
  • Networking: Routing, Switching, Firewall Configuration, and VPN Implementation

Certification

  • Integrity Solutions
  • HDI Customer Service Representative (CSR)

Timeline

Ass. Technical Services Support Specialist

Tyler Technologies
06.2024 - Current

Information Technology Technician

Saco & Biddeford Savings Institution
07.2021 - 02.2024

Service Technician

ADT Security
04.2021 - 07.2021

Master degree - Information Systems

University of Maine

Bachelor degree - Information Technology

University of Southern Maine

Associate degree - Cyber Security

Southern Maine Community College

Associate degree - Information Technology

Southern Maine Community College

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Benjamin k. Lapika