BENJAMIN LAX
Albuquerque,NM
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Hertz Car Rental
12.2017 - Current
- Maintaining daily operations
- Solving customer conflicts and billing issues
- Renting to customers and assisting them with their rentals
- Encouraging and coaching the counter agents on they're sales
- Scheduling
- Submitting and filing our damage reports.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Ramp Agent
Envoy Airlines
04.2012 - 05.2014
- Loading and unloading of personal belongings
- Customer service and customer complaints
- Marshaling aircraft on and off the tarmac
- Moving heavy equipment to and from the aircraft.
Assistant manager
Movie Gallery
10.2007 - 04.2012
- Sales, cash handling, customer interactions, and returns
- Contributed in the hiring process
- Stocking and Inventory, maintaining the stores cleanliness
- Solving customer conflicts and billing issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Pathways Academe
Albuquerque, NMAssociate of Arts - Liberal Arts And General Studies
Eastern New Mexico University
Portales, NMSkills
- Financial Management
- Multi-Unit Operations Management
- Operations Management
- Tableau
- Microsoft Office
- Microsoft Excel
- Staff Management
- Critical Thinking
- Sales and Upselling
- Data Review and Verification
- Verifying Data Accuracy
- Data Transcription
Timeline
Operations Manager
Hertz Car Rental
12.2017 - Current
Ramp Agent
Envoy Airlines
04.2012 - 05.2014
Assistant manager
Movie Gallery
10.2007 - 04.2012
High School Diploma -
Pathways Academe
Associate of Arts - Liberal Arts And General Studies
Eastern New Mexico University
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