Benjamin Lopez
Austin,Texas
Summary
Reliable Veteran, Leader, and Technician with outstanding communication, troubleshooting, and analytics abilities coupled with more than 15 years of customer service experience. Safety minded and a proven emergency response professional. Punctual, disciplined, and friendly individual possessing excellent hand-eye coordination and physical fitness.
Overview
13
13
years of professional experience
Work History
Filtration Technician
University Of Texas At Austin
Austin, TX
08.2022 - Current
- Updated logs and job reports for completed and pending service calls
- Conducted preventive maintenance procedures according to established schedules
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers
- Troubleshot systems to determine appropriate resolution for reported problems with usage
- Reviewed technical manuals and other documents related to product operation and maintenance requirements
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects
- Trained customers on proper operation, maintenance, and safety of newly installed equipment
- Provided technical support services to customers via phone or email communication.
- Managed quality control and maintained high level of customer satisfaction
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance
Aquatics Assistant Manager
Life Time
Austin, Texas
04.2021 - 08.2022
- Directed and led team of 40+ lifeguards, instructors, coaches, and customer service representatives, providing regular job training and job skills auditing
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed completed work to verify consistency, quality and conformance.
- Created monthly staff schedule using Humanity and Workday software
- Assisted in maintenance of the aquatics mechanical systems and oversight of testing and correcting chemical balance in 6 bodies of water, including 3 pools and 3 spas according to state and local standards
- Interviewed, evaluated, and onboarded incoming aquatics team members
- Facilitated job training by conducting certification courses and testing for Red Cross CPR, First-Aid, and Lifeguarding
- Performed pool surveillance duties, enforced safety guidelines, maintained a safe and clean facility, led shift teams of 2-10 aquatics professionals, and taught swim lessons to children aged 2-12
- Acted as club shift manager, overseeing shift operations of all departments, resolving customer questions, issues, and complaints, and maintaining a safe and clean facility
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
Building Supervisor
Lee and Joe Jamail Texas Swimming Center – UT Austin
Austin, Texas
07.2016 - 02.2021
- Performed pool surveillance duties to ensure patron safety, enforced safety guidelines, and maintained a safe and clean facility
- Directed and led shift teams of 2-9 aquatics first responder professionals during athletics training and events
- Facilitated job training by conducting certification courses and testing for Red Cross CPR, First-Aid, and Lifeguarding for onboarding staff
- Created weekly staff schedule using Humanity software
Intelligence Professional
United States Marine Corps
Camp Lejeune, Jacksonville
09.2010 - 09.2015
- Trained team members and various supported units on job-related intelligence practices
- Supervised organization, management, and maintenance of specialized equipment storage facilities
- Regularly demonstrated sound leadership, decision-making, and adaptability in high-pressure environments
- Implemented measures designed to protect sensitive information from unauthorized disclosure or access
- Maintained a working knowledge of relevant laws and regulations governing the use of confidential information
- Analyzed audio-visual materials for pertinent information related to national security objectives
Education
B.A., English -
The University of Texas at Austin
05.2019
General Studies -
Coastal Carolina Community College
05.2016
A.A., Pashto -
Defense Language Institute
07.2012
Skills
- Operations and Project Management
- Equipment Repair and Maintenance
- Customer Service
- Professional Written Communication Abilities
- Attention to Detail
- Confidential Information Protection
- Critical Thinking
- Interviewing, Orientation, and Training
- Staff Management and Supervision
- Microsoft Office, Workday, and Humanity
Accomplishments
- University Honors, University of Texas at Austin, 12/01/16, 12/01/18
- President’s List, Coastal Carolina Community College, 12/01/15
- Meritorious Mast, United States Marine Corps, 08/01/15
- Certificate of Commendation, United States Marine Corps, 12/01/13
Community Service
Sunrise Homeless Navigation Center, Austin, TX, Café Food Service Volunteer, 10/01/20, 03/01/21, Prepared and served meals to the homeless community as part of a service team for over 48 hrs
Timeline
Filtration Technician
University Of Texas At Austin
08.2022 - Current
Aquatics Assistant Manager
Life Time
04.2021 - 08.2022
Building Supervisor
Lee and Joe Jamail Texas Swimming Center – UT Austin
07.2016 - 02.2021
Intelligence Professional
United States Marine Corps
09.2010 - 09.2015
B.A., English -
The University of Texas at Austin
General Studies -
Coastal Carolina Community College
A.A., Pashto -
Defense Language Institute