Benjamin Machado
Fresno,CA
Summary
From military background and highly motivated with extensive Customer service and Sales experience. Also elevating company profile with target market.
Overview
26
26
years of professional experience
Work History
Night Manager
La Salle County Steakhouse
03.2017 - 05.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Processed customer orders quickly and accurately to meet dispatch targets.
Supervisor of Operations
Touchstone Behavioral Health
06.2020 - 08.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
CrossFit Trainer
The Gym Legacy
01.2009 - 01.2018
- Educated clients on proper nutrition habits, contributing to their success in reaching personal fitness goals.
- Organized special events such as competitions or workshops, enhancing the sense of camaraderie among gym members.
- Utilized social media platforms effectively to showcase member achievements and promote upcoming events at the facility.
- Coordinated scheduling of private training sessions, optimizing trainer availability for maximum client satisfaction.
- Led group classes with clear instruction, ensuring proper form and technique for safe and effective workouts.
- Conducted comprehensive assessments to evaluate individual client progress, making necessary program adjustments for optimal results.
- Promoted the benefits of CrossFit through community events, attracting new members to the gym.
- Assisted novice athletes in learning fundamental movements while prioritizing safety and injury prevention techniques.
- Provided constructive feedback on form and technique during training sessions, enabling clients to maximize performance gains over time.
- Implemented regular client check-ins to monitor progress and address any concerns or challenges they may have encountered.
- Offered tailored scaling options during workouts, accommodating various skill levels within group class settings.
M1A1 Abrams Tank Crewman
United States Army Reserve
08.2005 - 01.2009
- Improved tank maintenance procedures, resulting in increased operational readiness.
- Actively participated in after-action reviews following missions to identify areas for improvement and implement changes as needed.
- Performed regular maintenance tasks on the tank''s weapons systems, maintaining peak functionality.
- Continuously sought opportunities for self-improvement and professional development, maintaining a high level of expertise in all aspects of M1A1 Abrams Tank Crewman responsibilities.
- Operated the M1A1 Abrams Tank with precision during combat situations, ensuring successful outcomes.
- Enhanced team efficiency by implementing streamlined communication and coordination protocols.
- Assisted with the loading and unloading of ammunition, contributing to efficient mission preparation.
- Maintained a high level of physical fitness to meet demanding job requirements and enhance overall performance.
M1A1 Abrams Tank Crewman
United States Marine Corps
10.1998 - 10.2005
- Improved tank maintenance procedures, resulting in increased operational readiness.
- Actively participated in after-action reviews following missions to identify areas for improvement and implement changes as needed.
- Performed regular maintenance tasks on the tank''s weapons systems, maintaining peak functionality.
- Continuously sought opportunities for self-improvement and professional development, maintaining a high level of expertise in all aspects of M1A1 Abrams Tank Crewman responsibilities.
- Coordinated with infantry units during joint operations, enhancing overall mission effectiveness.
- Collaborated with other crew members to develop innovative strategies for mission success.
- Enforced strict adherence to safety protocols among fellow crew members, reducing risk of accidents or injury.
- Assisted in coordinating logistical support for field operations, ensuring all necessary supplies were readily available when needed.
- Operated the M1A1 Abrams Tank with precision during combat situations, ensuring successful outcomes.
- Assisted with the loading and unloading of ammunition, contributing to efficient mission preparation.
- Enhanced team efficiency by implementing streamlined communication and coordination protocols.
- Maintained a high level of physical fitness to meet demanding job requirements and enhance overall performance.
- Utilized advanced knowledge of tank systems to troubleshoot issues quickly, minimizing downtime during crucial moments in combat situations.
- Conducted thorough pre-mission checks to ensure optimal performance during missions.
Education
Not Done - Biomedical Engineering
Laredo Community College
Laredo, TX12.2025
Diploma - All Grammer, Broadcasting, And Athletics
United High School
Laredo, TX05.1998
Skills
- Security awareness
- People Management
- Reservations Management
- Complaint Handling
- Property Security
- Customer service focus
- Payroll Management
- Warehouse Organization
- Sales Leadership
- Customer Service
- Inventory Monitoring
- Emergency response readiness
- Delivery overseeing
Accomplishments
Honorable Discharged from Military.
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
Touchstone Behavioral Health
06.2020 - 08.2022
Night Manager
La Salle County Steakhouse
03.2017 - 05.2024
CrossFit Trainer
The Gym Legacy
01.2009 - 01.2018
M1A1 Abrams Tank Crewman
United States Army Reserve
08.2005 - 01.2009
M1A1 Abrams Tank Crewman
United States Marine Corps
10.1998 - 10.2005
Not Done - Biomedical Engineering
Laredo Community College
Diploma - All Grammer, Broadcasting, And Athletics
United High School
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