Benjamin Manriquez
10950 N La Cañada Dr. Oro Valley,AZ
Summary
Talented and accomplished business professional with strong experience in Sales, Customer Service, Corrections and Security. Highly motivated with outstanding presentation and leadership skills. Mentored and trained junior personnel. Efficiently performs in high pressure environments and adapts to constant change. Strong background in Licensed Private Security and Corrections.
Overview
16
16
years of professional experience
Work History
Correctional Officer
Corecivic Inc.
02.2023 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts..
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Retail Sales Specialist
Spectrum Mobile
10.2021 - 02.2023
- Achieved or exceeded company-defined sales quotas.
- Met with prospects and existing customers to discuss business needs and recommend optimal solutions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail Sales Consultant
AT&T
10.2014 - 08.2021
- Provide effective solutions to existing and prospective clients related to AT&T branded services
- Follow key behaviors to engage customers promptly and efficiently while providing every customer the ideal AT&T customer excellence experience
- Assisted and trained junior personnel with behaviors, work development, and brand knowledge
Supervisor
HGS AT&T
10.2011 - 07.2014
- Sales and customer service specialist. Appointed floor support 6 months after initial hire date
- Performed Team Leader duties such as mentoring and coaching
Technical Support Specialist
ACS XEROX COMPANY
10.2010 - 10.2011
- Technical support and sales specialist
- Met weekly and monthly sales goals
Sales Specialist
ALORICA INC AT&T
06.2009 - 10.2010
- Business and Customer Care for AT&T
- Floor Support appointed 6 months after initial hire date
Licensed Security Guard
SECURITAS INC
07.2008 - 07.2009
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
Education
High School Diploma -
Chapin High School
El Paso, TX2006
Skills
- Exceptional communication skills
- Charismatic and energetic
- Compelling leadership skills
- Conflict resolution techniques
- Safety and Security Enforcement
- Armed Guard with Firearms Weapon Card
- COTA Certified (COTA 41)
- Munitions and Chemical Agent Certified
- Defensive Tactics Certified
- Prisoner Transport
- Facility Security
References
- Available upon request
Timeline
Correctional Officer
Corecivic Inc.
02.2023 - Current
Retail Sales Specialist
Spectrum Mobile
10.2021 - 02.2023
Retail Sales Consultant
AT&T
10.2014 - 08.2021
Supervisor
HGS AT&T
10.2011 - 07.2014
Technical Support Specialist
ACS XEROX COMPANY
10.2010 - 10.2011
Sales Specialist
ALORICA INC AT&T
06.2009 - 10.2010
Licensed Security Guard
SECURITAS INC
07.2008 - 07.2009
High School Diploma -
Chapin High School