Benjamin Merlos
Arlington,VA
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
10
10
years of professional experience
Work History
Senior Relationship Banker
TRUIST
Arlington, Virginia
08.2017 - Current
- Maintained up-to-date knowledge of regulations related to banking operations.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
- Participated in training and mentoring of new associates, assisting with onboarding.
- Advised customers on bank products, services and financial planning options.
- Conducted comprehensive financial needs assessments to offer tailored banking products and services.
Car Salesperson
Sheehy Nissan
Richmonnd, VA
05.2015 - 01.2017
- Followed up with customers to build long-term relationships and successful referrals.
- Recommended, selected and located merchandise based on customer desires.
- Developed relationships with potential buyers through phone calls and emails.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
Education
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VA12-2014
Some College (No Degree) - Political Science and Government
Virginia Commonwealth University
Richmond, VASkills
- Bilingual
- Notary public
- Loan origination
- Cross-selling techniques
- Recordkeeping requirements
- Underwriting
- Customer Service-oriented
Languages
Spanish
Native/ Bilingual
Timeline
Senior Relationship Banker
TRUIST
08.2017 - Current
Car Salesperson
Sheehy Nissan
05.2015 - 01.2017
Associate of Science - Social Sciences
Northern Virginia Community College
Some College (No Degree) - Political Science and Government
Virginia Commonwealth University