Benjamin Mickenberg

• Develop yearly strategy and financial outline for aquatics.
• Organized ongoing professional development for aquatic staff.
• Lead instructional programs focused on Y standards, safety, and procedures for new hires.
• Developed and assessed comprehensive aquatic programs.
• Write reports, including incidents, first aid, rescues, facility safety, maintenance, etc.
• CPR and AED training for all YMCA employees
• Facilitated onboarding process for aquatics team members.
• Developed tailored swim programs for diverse skill levels.
• Facilitated specialized aquatic programs for participants with different capabilities.

Administered local grants to ensure free swimming lessons for underserved community residents.

• Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
• Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
• Evaluated program effectiveness using participant feedback surveys to make data-driven decisions on future programming adjustments or additions.
• Spearheaded marketing initiatives to increase awareness of the aquatics center''s offerings among target demographics.
• Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
• Championed inclusion efforts at the aquatics facility by introducing adaptive equipment for individuals with disabilities in order to create a more welcoming environment.
• Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
• Launched successful water aerobics program that attracted new participants from outside the immediate community.
• Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
• Partnered across departments to run smooth, professional events and activities.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Monitored budget and expenditures, keeping facility within budget.

• Assured customer satisfaction through attentive service.
• Analyzed interactions to identify opportunities for performance improvement and skill enhancement.
• Ensured up-to-date knowledge of products, services, and promotions.
• Utilized effective leadership strategies to foster regular communication with staff.
• Enhanced store operations by adhering to proper merchandising standards.
• Promoted team expertise in store systems.
• Achieved financial targets by leveraging key performance indicators.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

• Managed staffing needs for three facilities with a team of 42+ employees.
• Address customer complaints and concerns promptly.
• Designed action-oriented strategies to elevate employee performance.
• Adhered to strict cleanliness and safety standards within the facility.
• Ensured compliance with county and federal regulations by maintaining pool chemical balance.
• Ensured optimal operation of pool machinery through regular servicing.
• Compiled detailed documentation on maintenance and safety protocols.
• Ensured compliance with chemical storage regulations.
• Coordinated and processed delivery of chemicals.
• Guaranteed facility met all State and OSHA safety requirements.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
• Conducted inspections of facility grounds, external structure, systems and equipment.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
• Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
• Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
• Boosted employee satisfaction with well-maintained workspaces and prompt resolution of maintenance requests.

• Managing sales plans, profit margins, payroll, and all controllable expenses
• Overseeing in hiring and training all staff members and development for personnel on all required programs, and establish the expectation of providing excellent customer service through personal example and expectation
• Exceeding customer service standards, sales plans, performance and operating procedures, and merchandising objectives
• Perform audits: store safety audits to ensure that the store is 100% OSHA compliant with chemical regulations and employee audits for performance and training
• Conduct weekly meetings, following outlined goals and plans for attainment
• Managed shipping and receiving processes for product replenishment.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

• Act as a direct support to the Store Manager
• Achieve and exceed daily sales and productivity goals, while supporting others to accomplish the same
• Assist with recruiting and developing talent
• Foster external, community relationships that help grow sales
• Lead with integrity and maintain a willingness to take accountability
• Foster an environment of continuous education, always learning
• Maintain regular store maintenance, loss prevention standards, timely processing of receipts, ensuring shelves are full and products priced accordingly
• Be willing to perform additional duties as needed and required
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
• Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
• Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
• Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
• Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
• Streamlined inventory management by organizing stock and maintaining accurate records of available products.
• Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
• Operated lensometers to orient and mark uncut lenses for eyeglasses.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.