Benjamin Mills
Marriott NY JFK
Brooklyn,NY
9
years of professional experience
Diligent worker with proven background in theater, hospitality, and customer service. Known for meeting every customer and coworker with a smile. Success in high speed environments. Proven ability to multitask and problem solve.
Work History
Front Desk Agent
5 Months- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Trained new staff on customer service protocols and hotel systems to enhance guest experience.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels through effective communication.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness and address issues.
Morning Front Desk Agent
4 Months- Engaged with guests to provide a smooth and stress-free experience
- Coordinated with housekeeping staff to create a complete experience
- Oversaw daily front desk operations, ensuring compliance with hotel policies and procedures.
- Promoted and connected over the phone with guests
Carpenter
1 Year 8 Months- Collaborated with the Forbes Scene Shop team to build, paint, and design props and materials for mainstage productions.
- Coordinated with managers, designers, staff, and actors to complete projects efficiently, creatively, and safely.
- Led students in carpentry techniques, fostering skill development and knowledge transfer within the team.
Maze Master
3 Years 3 Months- Enhanced client satisfaction by addressing and resolving issues related to products or services
- Ensured adherence to safety protocols by clients and staff.
- Facilitated clear and effective communication with team members using radios.
Education
Bachelor of Arts - Theatre
Skills
Driver’s License
Power Tools
Cash Handling
Customer Service
Carpentry
Attention To Detail
Communication Skills
Microsoft Office
Timeline
Front Desk Agent
Marriott NY JFK
01.2026 - CurrentRead More
Morning Front Desk Agent
Saratoga Arms Hotel
09.2025 - 01.2026Read More
Carpenter
James Madison University
09.2023 - 05.2025Read More
Maze Master
Stony Hill Gardens & Farm Market
08.2017 - 11.2020Read More
James Madison University
Bachelor of Arts from Theatre
Read More