us army / delta airline
Thierno Diallo
Delta Air Lines, Inc
New York,NY
12
years of professional experience
Dedicated and disciplined PA Army National Guard service member with a strong foundation in cybersecurity, aviation operations, and customer service. Experienced in high-pressure environments and skilled in teamwork, technical problem-solving, and operational support. Seeking to leverage military discipline and diverse civilian expertise into a dynamic role in cybersecurity or aviation operations. Currently holding a Security Clearance and cybersecurity certificate.
Work History
Ramp Agent
1 Month- Coordinated aircraft ground handling operations to ensure timely departures and arrivals.
- Managed baggage loading and unloading processes, enhancing operational efficiency.
- Conducted safety inspections on ground equipment to maintain compliance with safety regulations.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Delivery Driver
8 Years 11 Months- Attention to Detail
- Operated as an independent contractor providing safe, timely, and courteous transportation to passengers across city and suburban routes.
- Maintained a 5-star rating through exceptional customer service, clean vehicle upkeep, and professional conduct.
- Managed personal schedule, finances, and vehicle maintenance, demonstrating strong time management and business acumen.
- Assisted passengers with luggage, accessibility needs, and local area information, enhancing the rider experience
Front Desk Agent
4 Years- Delivered exceptional guest service, managed check-in/check-out procedures, and resolved guest issues.
- Handled reservation systems and maintained front desk security protocols.
- Ensured smooth daily operations while managing high guest volume.
Airport Help Desk Representative
1 Year- Maintained professionalism in a fast-paced, high-pressure environment.
- Assisted passengers with inquiries, flight information, and travel logistics.
- Worked in coordination with airline and TSA personnel to ensure a secure, customer-friendly experience.
Overnight Aircraft Cleaner
1 Year- Performed detailed cleaning and restocking of aircraft cabins during overnight shifts.
- Ensured cleanliness standards and safety compliance within tight turnaround schedules.
- Collaborated with ground crews and reported maintenance issues as needed.
Education
Graduate - 92S Showers & Laundry Specialist
- Responsible for supervising and installing water purification equipment and making clean water stored and available anywhere it is needed.
- Running tests on water quality and inspecting facilities and food supplies for the presence of disease, germs, and other conditions or hazards to health and the environment.
- Completion of the ability to communicate ideas and thoughts, recognize the need for strong character and values, demonstrate tactical and technical competence, and take the initiative to become a lifelong learner by exploring interests and pursuing a civilian education.
- Cybersecurity Certification
- Training in network security, threat analysis, risk management, and cyber defense operations.
- Aviation Internship
- Taxiing one engine to and bus planes
- Hands on exposure to Fixed-Base Operator (FBO) operations.
- Ramp Operations/Line Service assisting with fueling, towing, marshalling; directing the aircraft on ground.
- Customer/Concierge Services: Learning about executive terminal operations, catering, ground transportation, and hotel arrangements.
- Assisting with adherence to safety protocols for all ground operations and learning about their rigorous training programs like the Atlantic Certified Employee Program (ACE)
- Scheduling, logistics, or facility management.
- Riveting; putting mending metal together
- Loading and unloading the planes into the belly of the planes
- Mechanical Engineer Major
Some credits
Graduate
High School Diploma
Skills
Leadership
Relationship building
Driver’s license
Customer Service
Cybersecurity
Secret Clearance
Cleaning/Janitorial
Setting up equipment
Organizational Skills
Communication Skills
Microsoft Office
Ticketing Systems
Bilingual (French)(Excellent)
Conflict Resolution
Training and Development
Basic Linux/Networking
PowerPoint & Excel
Time-management
Dependable and responsible
Security awareness
Hazardous materials handling
MILITARY EXPERIENCE
- Pennsylvania Army National Guard 252 QM CSC – Philadelphia, PA (2025 - Present) PFC
- Responsible for maintaining the cleanliness of the facility
- Mopping, dusting, sweeping, vacuuming
- Stock and maintain WRT Treatment equipment
- Time-management
- Attention to Detail
- PMCS (Preventative Maintenance Checks and Safety for the HUMVEES and LMTV’s vehicles
- Cyber awareness Certification on JKO
Languages
French
Native or Bilingual
Timeline
Ramp Agent
Delta Air Lines, Inc
05.2026 - CurrentRead More
Delivery Driver
Uber technologies Inc & Lyft Corporation
01.2016 - 12.2024Read More
Front Desk Agent
Residence Hotel
01.2016 - 01.2020Read More
Airport Help Desk Representative
Philadelphia International Airport
01.2015 - 01.2016Read More
Overnight Aircraft Cleaner
Philadelphia International Airport PHL
01.2014 - 01.2015Read More
Mahatma Gandhi
Graduate
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Community College of Philadelphia
from Mechanical Engineer Major
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Atlantic Aviation
from Aviation Internship
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Quartermaster School
Graduate from 92S Showers & Laundry Specialist
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