Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Trutz Eugene

Elizabeth,New Jersey

Summary

Experienced and reliable customer service with extensive experience helping in busy locations. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

Overview

6
6
years of professional experience

Work History

Ramp Agent

United Airlines
Newark, NJ
09.2023 - Current
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
  • Coordinated the loading and unloading of cargo and baggage on various aircrafts.
  • Enforced safety procedures while directing ground personnel in the safe operation of equipment.
  • Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
  • Utilized specialized equipment such as forklifts, belt loaders and tuggers safely while performing job duties.
  • Collaborated with airline personnel regarding changes in departure times or gate assignments.

Server

OTG Manager
Newark, NJ
06.2023 - 12.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Driver

Prospect Airport Services
Newark, NJ
10.2022 - 04.2023
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

Driver

Amazon DSP
Elizabeth, NJ
07.2019 - 10.2020
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delivered goods and services to customers on time and in excellent condition.

Supervisor

Union union county college
Cranford, NJ
05.2018 - 05.2019
  • Collaborated with other departments to ensure smooth operations of the institution.
  • Developed documents for a variety of events including orientation programs, workshops, seminars.
  • Assisted in planning meetings or conferences hosted by the university's administration team.
  • Greeted office visitors, provided information and directed to appropriate personnel.

Supervisor

Swarovski
Elizabeth, NEW JERSEY
08.2018 - 02.2019
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.

Education

Business -

Union County College
Cranford, NJ
01.2020

Business -

Elms College
Chicopee, MA

Skills

  • Customer service
  • Bilingual
  • Photographer
  • Communication skills
  • Time management
  • Microsoft excel
  • Microsoft word
  • Leadership
  • Employee Motivation
  • Customer Relations
  • Team Building and Leadership
  • Decision-Making
  • Marketing Management
  • Business Planning
  • Responsible
  • Disciplined
  • Teamwork and Cooperation
  • Strong Work Ethic

Languages

  • French
  • English
  • Haitian
  • Haitian Creole

Timeline

Ramp Agent

United Airlines
09.2023 - Current

Server

OTG Manager
06.2023 - 12.2023

Driver

Prospect Airport Services
10.2022 - 04.2023

Driver

Amazon DSP
07.2019 - 10.2020

Supervisor

Swarovski
08.2018 - 02.2019

Supervisor

Union union county college
05.2018 - 05.2019

Business -

Union County College

Business -

Elms College

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Trutz Eugene