Benjamin Montelongo
Redding,CA
Summary
Hardworking and reliable team member with strong abilities in customer service and critical thinking. Offering patience, the ability to grasp new concepts quickly, common sense, and a variety of competent skills and abilities. Currently a committed professional with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest.
Overview
2
2
years of professional experience
Work History
Food Runner
Olive Garden
Redding, CA
10.2024 - Current
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Provided assistance with clearing plates from tables after meals were completed.
- Responded promptly to customer inquiries and requests for additional items or services.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Removed dishes and glasses from tables for cleaning.
Busser
Olive Garden
Redding, CA
08.2023 - Current
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to other bussers or waitstaff when needed.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Host
Olive Garden
Redding, CA
08.2022 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Shasta High School
Redding, CA06-2024
Skills
- Efficient
- Fast learner
- Adaptive
- Good customer service
- Can work while under stress
- Calm and respective
- Helpful
- Safety awareness
- Professionalism
- Customer Engagement
- Communication Skills
- Multitasking
- Physical Stamina
Timeline
Food Runner
Olive Garden
10.2024 - Current
Busser
Olive Garden
08.2023 - Current
Host
Olive Garden
08.2022 - Current
High School Diploma -
Shasta High School