Tiare M Whitehead
Lahaina,Hawaii
Summary
Enthusiastic fast learning hard worker with food and beverage knowledge along with 2 years of experience working in a 5 star hotel with high caliber guests, seeking a full or part time position. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Overview
11
11
years of professional experience
Work History
Food Runner
Montage Kapalua Bay
Lahaina, HI
02.2022 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Cultivated warm relationships with regular customers.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Kids Club Attendant
Westin Nanea Ocean Villas
03.2017 - 06.2023
- Enforced rules of club and resolved conflicts quickly and professionally to maintain safety and bolster pleasant experiences for all participants.
- Worked with parents and guardians to achieve safe environment for children in temporary care through careful use of sign-in and sign-out pages, allergy and medical forms and exchange of contact information.
- Completed and submitted required paperwork each shift, including attendance logs and accident reports.
- Removed clutter, cleaned spills and sanitized toys to protect children from hazards and germs.
- Monitored children working on small group activities and playing on recreational equipment.
- Set up and led recreational activities such as games, read-alongs and crafts for children during particularly busy times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored entrances and exits to maintain safety and organized environments.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Managed safety and security of all children under care.
- Kept all areas neat, clean and properly sanitized.
- Offered top-notch care to 10+ children at once, ranging in age from 5 to 12.
- Kept notes of behavior issues, food served and medications administered to children.
- Planned and guided age-appropriate tasks like reading, crafts and outdoor activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Cared for children ages 5 to 12 in nurturing and age-appropriate way.
- Organized guest activities
- Organized other events for guests such as Movie Night and Laser Tag
Lead Hostess
Roys Kaanapali
05.2016 - 03.2017
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Open table.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations and communicated changes to guests using Open table.
- Planned and executed large parties by organizing menus, spaces and special requests.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open table.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Informed servers of newly seated parties for speedy service.
- Recorded available tables after seating each party using Open table.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Line Cook
Cafe Zupas
08.2015 - 04.2016
- Taking Customer Orders
- Making Salads and Sandwiches
- Serving Soup
- Cashier
Sales Agent, Surf School Supervisor
Beach Activities Maui
12.2014 - 07.2015
- Maui Jim Sunglass Sales
- Cabana and Gazebo Rentals
- Booking Surf Lessons
- Booking Tours
- Equipment Rentals
- Assisting guests with questions and concerns
Sales associate
Pacsun
10.2014 - 01.2015
Sales Associate
Local Motion
08.2013 - 07.2014
Server, Cashier
Coldstone
05.2013 - 07.2013
Education
High School Diploma -
Lahainaluna High School
Lahaina, Hawaii2014
Skills
- Exceptional Customer Service
- Exceptional Communicator
- Reliable
- Sales Experience
- Relationship-building
- POS systems
- Service-oriented
- Courteous
- Computer Knowledge
- Efficient
- Group leadership
- Childcare
- First Aid/CPR
- Detail-oriented
- Multitasking abilities
- Flexible & Adaptable
Timeline
Food Runner
Montage Kapalua Bay
02.2022 - Current
Kids Club Attendant
Westin Nanea Ocean Villas
03.2017 - 06.2023
Lead Hostess
Roys Kaanapali
05.2016 - 03.2017
Line Cook
Cafe Zupas
08.2015 - 04.2016
Sales Agent, Surf School Supervisor
Beach Activities Maui
12.2014 - 07.2015
Sales associate
Pacsun
10.2014 - 01.2015
Sales Associate
Local Motion
08.2013 - 07.2014
Server, Cashier
Coldstone
05.2013 - 07.2013
High School Diploma -
Lahainaluna High School