Benjamin M. Warner
Summary
Results-driven Professional with 12 years experience who is recognized for troubleshooting, expertise and commitment to safety. Proven ability to enhance system performance and customer satisfaction through effective communication and diagnostic techniques. A dedicated team player, adept at managing parts inventory and ensuring compliance with industry standards.
Overview
12
12
years of professional experience
Work History
HVAC Installer
Grasshopper Heating and Cooling
Clifton Park, NY
01.2023 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
HVAC Installer
Family Danz
Albany, NY
05.2022 - 11.2023
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Installed components to improve HVAC system performance.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
HVAC-R Service Technician
Long Energy
Schenectady, NY
10.2018 - 04.2022
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
Delivery Driver ( Nights)
CML
East Schodack, NY
09.2018 - 12.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Maintenance Crew Member
CBRE
Albany, NY
03.2018 - 11.2018
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
HVAC-R Service Technician
Main Care Energy
Averill Park, NY
12.2013 - 03.2018
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Inspected cooling systems and identified potential problems.
- Performed routine maintenance on heating and cooling systems.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
Service Technician Assistant
Posinello Fuels
Rensselaer, NY
05.2013 - 11.2013
- Streamlined processes by following established procedures for equipment servicing and diagnostics.
- Optimized customer satisfaction by providing timely and professional service.
- Completed thorough assessments of malfunctioning equipment to determine the appropriate course of action.
- Collaborated with senior technicians to complete complex repair tasks successfully.
- Improved workflow by maintaining a clean, organized, and safe working environment.
Education
High School Diploma -
Averill Park Central Schools
Averill Park, NY06-2009
Skills
- Troubleshooting expertise
- Diagnostic techniques
- Focused on safety
- Licensed refrigeration technician
- Adaptable
- Certified HVAC technician
- Dedicated team player
- Continuity testing
- Work scheduling
- Parts inventory management
- Equipment replacement
- Leak testing
- System troubleshooting
Timeline
HVAC Installer
Grasshopper Heating and Cooling
01.2023 - Current
HVAC Installer
Family Danz
05.2022 - 11.2023
HVAC-R Service Technician
Long Energy
10.2018 - 04.2022
Delivery Driver ( Nights)
CML
09.2018 - 12.2018
Maintenance Crew Member
CBRE
03.2018 - 11.2018
HVAC-R Service Technician
Main Care Energy
12.2013 - 03.2018
Service Technician Assistant
Posinello Fuels
05.2013 - 11.2013
High School Diploma -
Averill Park Central Schools