Benjamin N. Bowman
Reno,NV
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Plumbing Apprentice
Aquious Plumbing
12.2024 - Current
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Safely handled tools and equipment in large-scale projects.
- Use of various power tools to create piping systems and new constructions builds.
- use and operation of jackhammers, press tools, grinders and scissor lifts to accomplish various tasks.
- assisted in testing and repairing leaks for various gas, waste, and water piping systems.
Car Detailer and Postal Washer
American Spray
06.2014 - Current
- Fleet and mobile vehicle detailer.
- At American Spray I wash and clean all the post office vehicles in the Carson, North Reno, South Reno, and Truckee area.
- assist in managing these accounts to make sure we are getting paid correctly, and that we are promoting our brand in the right way.
- Train new employees and make sure they are efficient and are able to get the job done.
Reservations Specialist, Concert Sales Coordinator, and Hotel Operator
The Peppermill Casinos Inc.
07.2023 - 12.2024
- Assisted Guests with creating, modifying, adding special requests and canceling their reservations for five different resorts.
- In charge of managing various corporate, group, and convention reservations and processing credit card authorizations and handling various direct bills.
- Handled the sales and questions for all concert tickets and special event parking passes.
- In charge of transferring guests to hotel rooms, processing wake up calls, transferring guests and employees to various departments, handling any and all inquiries and or questions guests or vendors may have.
- Assisted casino card holders with registration into various slot tournaments, drawings, and special events. Along with any questions pertaining to offers or rewards.
Call Center Shift Supervisor
The Grand Sierra Resort
10.2022 - 05.2023
- Responsible for making sure that the call center is running smoothly and proficient during my shift.
- In charge of monitoring call volume and creating various reports and sell out strategies for the hotel.
- Assisted with all outreach requests from third parties, guests, and various companies.
- Created standard operating procedures for new processes and assisted in training new agents both in reservations and in hotel operations.
- Assisted in the hiring and interviewing processes, guest de-escalations, helping different departments with requests pertaining to reservations, and coaching and counseling agents based on various tasks.
- In charge of sending and processing credit card authorization forms and direct bills for reservations.
- Assisted in group sales and convention reservations, corporate reservations, and high end VIP member reservations.
- Assisted in scheduling, generating productivity reports, managing agent upsells, and yearly and quarterly reviews.
Casino Coordinator and Trainer
The Grand Sierra Resort
08.2022 - 10.2022
- Responsible for assisting all VIP casino members with reservations, events, general questions, and requests. Also worked very closely with the VIP and executive hosts with creating reservations and assisting with room accommodations for their guests.
- As an active trainer for the reservation's department, I was responsible for training new agents and showing them the various tasks and processes of their new role.
Reservations Specialist and Operator
The Grand Sierra Resort
06.2021 - 08.2022
- As a Reservation Specialist I created hotel room Reservations for guests, book free or discounted rates for rooms associated with their casino cards, and reserve people for free concert tickets or other free events.
- Would inform people in great detail about the many different rooms we have, the rates, and specials associated with each one, all the way from standard rooms to high end luxury suites that we have to offer.
- As an operator I helped with all questions current and future guests may have for the entire resort.
- Transferred guests and employees to correct departments, put in orders for guests so they can get items sent to their room, send up housekeeping to clean their rooms, assist with check out times and wake up calls.
Infinity Rewards Representative
The Grand Sierra Resort
12.2020 - 06.2021
- Assisted guests in many areas of the casino associated with casino cards, drawings, and special events.
- Main job functions were as follows, printing and signing up people for casino cards, explaining to people how beneficial casino cards were to have, issuing parking passes, letting people know their offers, explaining offers to guests and the difference between them and guiding people on the many different casino events that we would have. Acted as a GSR frontline guest experience advocate, this meant that we would help out with all general questions, comments, and concerns.
Shoe Sales Associate
Vans
10.2019 - 07.2020
- Helped run the point of sales system, manage returns and exchanges, help stock and organize the stockroom and helped manage and process online orders as well.
Guest Service Representative
Target
09.2018 - 08.2019
- Assisted guests with returns and exchanges and worked self check out.
Education
High School -
Damonte Ranch High School
06-2018
Skills
- Efficient in Microsoft office, Excel, POS Inventory Systems, and Hospitality Computer Operating Systems
- Preventive Maintenance
- Safe cleaning with chemicals
- Hand tool and power tool use
- Customer relations
Certification
Alcohol Awareness License, Gaming License, Viega pro press, CPR and AED certified, and Osha 10.
Classes
HR 101, Coaching and Counseling, Annual Performance Review, Hiring and interviewing, CPR and AED, and Osha 10
Timeline
Plumbing Apprentice
Aquious Plumbing
12.2024 - Current
Reservations Specialist, Concert Sales Coordinator, and Hotel Operator
The Peppermill Casinos Inc.
07.2023 - 12.2024
Call Center Shift Supervisor
The Grand Sierra Resort
10.2022 - 05.2023
Casino Coordinator and Trainer
The Grand Sierra Resort
08.2022 - 10.2022
Reservations Specialist and Operator
The Grand Sierra Resort
06.2021 - 08.2022
Infinity Rewards Representative
The Grand Sierra Resort
12.2020 - 06.2021
Shoe Sales Associate
Vans
10.2019 - 07.2020
Guest Service Representative
Target
09.2018 - 08.2019
Car Detailer and Postal Washer
American Spray
06.2014 - Current
High School -
Damonte Ranch High School
Similar Profiles
Braidy WorkmanBraidy Workman
Plumber - Gasfitter - Drainlayer at Methven Plumbing - Paul Summerfield Plumbing - Hiflo PlumbingPlumber - Gasfitter - Drainlayer at Methven Plumbing - Paul Summerfield Plumbing - Hiflo Plumbing
Carlos EphraimCarlos Ephraim
Plumbing Service Technician at Rite Way Heating, Cooling and Plumbing ( Formally Plumbing Medic)Plumbing Service Technician at Rite Way Heating, Cooling and Plumbing ( Formally Plumbing Medic)
NOMONDE MILLICENT MOFOKENGNOMONDE MILLICENT MOFOKENG
Administrative & Operations Assistant at LCN Plumbing Supplies and BNI Plumbing ServicesAdministrative & Operations Assistant at LCN Plumbing Supplies and BNI Plumbing Services
James ToussaintJames Toussaint
Cleaning Service Technician at Cleaning Master ServiceCleaning Service Technician at Cleaning Master Service
Marcos GarciaMarcos Garcia
Mechanical Designer at Innovative AutomationMechanical Designer at Innovative Automation