Spreadsheets (Excel)
Benjamin Neatherlin
IT Specialist
Frisco,TX
Summary
Versatile IT Management Analyst with advanced knowledge of leading applications and delivering technical alternatives that improve revenue, margins and drive efficiency in the workplace. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with over 15 years of experience in IT.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
FIBER CUSTOMER SUPPORT ANALYST
VERIZON/FRONTIER
IRVING, TX
10.2007 - Current
- Define project scope, goals, and deliverables to plan deadlines for team success, achieving a 10% reduction in project timelines
- Conduct detailed process analysis to engage in strategic planning, resource allocation, and resource coordination to achieve a 15% increase in cost efficiency
- Communicated efficiently during high-volume operations, harnessing effective interpersonal skills to support the growth and development of 20 employees
- Ensure that computer hardware, software and network infrastructure, including routers, switches, servers, and VOIP telephony, are operated stably
- Management to a 20-member team, including six project team members
- Diagnosis and providing root cause analysis for problems related to deliverability, implementation, equipment, network and O / S
- Worked as a business analyst to discover loopholes in the process, systems, and network and offered training and training for suitable alternatives
- Assist in the creation of procedures for maintaining endpoint systems and networks ' company continuity and recovery norms
- Team lead on a Single User Issues Team to assist email and login problems for clients
TECHNICAL and MANAGERIAL LEVEL INTERN
Baylor Scott & White Medical Center
Frisco, TX
- Identified present quality improvement projects that require information mining to report metrics (such as federal incentive programs)
- Analyzed general information on percentages of payers, for example Medicare/Medicaid/Self-Pay, etc
- Processed approval of new and revised forms for the health record, in paper or electronic format
- Analyzed major services of the organization and its mission and focus in the community/region
- Performed quality improvement initiatives (such as federal incentive programs or others) occurring in the organization
- Collected Data for registries and indices
- Reviewed the DRG assignment procedure and the necessary time frame for reimbursement
- Evaluated how the HIM Department policies and procedures compare to standards found in the AHIMA Code of Ethics
- Analyst on the policies for data storage and records destruction
- If in an electronic environment describe the process for destruction of edata.
Education
Bachelor of Science - Health Informatics
Western Governors University Salt
Masters - IT Management
Grand Canyon University
Skills
Analytical thinkingAttention to detailTime managementComputer hardwareComputer proficient
Data entry and collection
Documentation skills
Dependable and Responsible
Planning and Coordination
Goal setting experience
Attention to Detail
MS Office
Good Telephone Etiquette
Decision-Making
Teambuilding
Organization and Time Management
SQL
Information systems
Cerner, All Scripts, ICD 10
Certification
CompTIA Project+
Software
Operating Systems (Windows, Mac OS)
Office Suites (Microsoft, G Suites)
Presentation Software
Data Visualization
Timeline
FIBER CUSTOMER SUPPORT ANALYST
VERIZON/FRONTIER
10.2007 - Current
TECHNICAL and MANAGERIAL LEVEL INTERN
Baylor Scott & White Medical Center
Bachelor of Science - Health Informatics
Western Governors University Salt
Masters - IT Management
Grand Canyon University