LeShonda Jackson
Dallas,TX
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Versatile Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 17 years of experience in Customer/Management service. with 6 years of being certified Medical Biller and Coding.
Overview
34
34
years of professional experience
1
1
Certificate
Work History
Fiber Customer Support Analyst
Frontier Communications
11.2006 - 08.2023
- Provided timely follow-up and status updates for customer service and technical support requests.
- Influenced others within job area through explanation of facts, policies and practices.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Medical Biller and Coder
Outreach Medical Billing
12.2005 - 01.2007
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Front Office Manager
Glaucoma Associates Of Texas
03.2005 - 07.2006
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Insurance Verification
- Filing/Insurance Claims
Front Office Manager
Dr Darby Clinic
12.2002 - 06.2004
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Front Office Medical Coding
- Filing Insurance Claims ICD9/CPT Coding
Cosmetologist
Attitude Full Service Salon
08.1989 - 11.2000
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
High School Diploma -
Continental Academy
Duncanville, TX06.1993
Skills
- Component Replacements
- Knowledge Base
- Customer Satisfaction
- Hardware Replacement
- Fiber Testing
- New Installations
- Team Support
- Problem Resolution
- Inbound Phone Calls
- Handling Customer Complaints
- Data Connectivity
- Customer Inquiries
Certification
- Certified Medical Office Assistant, PCI Health Training - 02-07
- Licensed Cosmetologist - 89-00
Timeline
Fiber Customer Support Analyst
Frontier Communications
11.2006 - 08.2023
Medical Biller and Coder
Outreach Medical Billing
12.2005 - 01.2007
Front Office Manager
Glaucoma Associates Of Texas
03.2005 - 07.2006
Front Office Manager
Dr Darby Clinic
12.2002 - 06.2004
Cosmetologist
Attitude Full Service Salon
08.1989 - 11.2000
High School Diploma -
Continental Academy
Similar Profiles
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Mark MisjaMark Misja
Customer Success Representative at Frontier CommunicationsCustomer Success Representative at Frontier Communications
MELISSA LAIRDMELISSA LAIRD
Installer at Frontier CommunicationsInstaller at Frontier Communications
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower