Benjamin Nelson
Ballwin,MO
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Dogwood Social House. Proven ability to enhance guest engagement and drive sales through effective upselling techniques. Strong work ethic and leadership roles devised from being the captain of my high school soccer team.
Overview
3
3
years of professional experience
Work History
Server
Dogwood Social House
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Busser
Gio’s Modern Italian
09.2024 - 01.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Pizza Maker
Marco's Pizza
05.2024 - 08.2024
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Sales Associate
Rally House
11.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Marketing Management
Missouri State University
Springfield, MOSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
Leadership
- Professional appearance
- Sales techniques
- Item promotion
Timeline
Server
Dogwood Social House
01.2025 - Current
Busser
Gio’s Modern Italian
09.2024 - 01.2025
Pizza Maker
Marco's Pizza
05.2024 - 08.2024
Sales Associate
Rally House
11.2022 - 04.2024
Marketing Management
Missouri State University