BENJAMIN O'NEAL
Cedar Falls,IA
Summary
Results-driven and dynamic professional with a background in healthcare and management roles. With two years of experience as a CCHT, developed expertise in providing personalized patient care, maintaining accurate records, and fostered strong patient relationships. As a department manager, successfully worked in and led teams, organized inventories, and ensured customer satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Care Technician - CCHT
DaVita
Waverly, IA
11.2021 - Current
- As Safety Leader, managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Became Expert Cannulator, to better clean and connect newer fistulas, grafts and catheters to prevent infection.
- Successfully obtained my Clinical Hemodialysis Technician (CCHT) certification, ensuring that I possess essential skills and knowledge to excel in my role.
- Prioritized establishing meaningful connections with my patients, fostering a supportive and compassionate environment for their treatment.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Maintained accurate patient charts and medical records by diligently recording patients' pre-dialysis and post-dialysis vitals in a timely manner.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests, set-up equipment for dialysis and primed dialyzer in preparation for use, and ensured a safe and clean environment for patients.
- Instructed patients in at-home care and continued treatments.
Courtesy, Dairy Manager, Produce Manager
Fareway Food Stores
Boone, Cedar Falls, Waverly, IA
04.2013 - 11.2021
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales
- Prioritized job duties, delegating tasks to team of eight department employees
- Addressed customer questions and explained key information about newly stocked dairy and produce offerings
- Trained and coached new team members both part time and full time
- Priced produce to achieve margin and sales goals while maintaining a competitive pricing profile
- Maximized profit by coordinating efficient team workflows, minimizing waste, and controlling shrinkage
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Education
Associate of Arts, Liberal Arts and General Studies -
DES MOINES AREA COMMUNITY COLLEGE
Boone05.2017
Skills
- Communications (Verbal and Written)
- Microsoft Office (Word, PowerPoint, Excel)
- Patient Relations and Relationship Development
- Patient Services and Education
- Recordkeeping and documentation
- Organization
References
- JEN LANE, Davita CCHT/Coworker, (319) 415 8405
- RANAE BROWN, Fareway Checker/Coworker, (309) 236 4182
- CHRISTIAN FOSSELMAN, Roommate/Friend, (515) 298 3608
Timeline
Patient Care Technician - CCHT
DaVita
11.2021 - Current
Courtesy, Dairy Manager, Produce Manager
Fareway Food Stores
04.2013 - 11.2021
Associate of Arts, Liberal Arts and General Studies -
DES MOINES AREA COMMUNITY COLLEGE