Benjamin Ortiz Abreu
Santiago De Los Caballeros,Dominican Republic
Overview
1
1
Certification
Work History
QA
Contact Center Dominicana
Santiago, Dominican Republic
- Reviewed and analyzed inbound and outbound calls to ensure compliance with quality standards.
Sales/Retention/Technical Support
SSG
Santiago, Dominican Republic
- I began in the Retention department, mastering client loyalty techniques and conflict resolution.
- From there, I transitioned to Sales, quickly becoming a top seller through persuasive communication and strategic outreach.
- After that, I applied that same precision and empathy as a Technical Support specialist, solving complex Fiber Internet issues and ensuring high client satisfaction.
Accounts Receivable Specialist
Telecom Networks
Santiago, Dominican Republic
- Supervised accurate verification and correction of billing data for customer accounts.
Responsável pela Gestão Pedagógica do Departamento de Inglês
Crescer e Aprender - Private School
Palhoça, Brazil
- I worked as an English Coordinator, integrating artistic approaches into language education.
Multimedia Teacher
Holy Trinity School
Santiago, Dominican Republic
- I helped students in the use of multimedia tools (ex: video editing, graphic design, visual arts, digital storytelling, and audiovisual production to foster critical thinking and symbolic literacy.
Education
Bachelor's Degree - Modern Languages
Utesa
Santiago, Dominican RepublicSkills
- IT infrastructure knowledge
- Customer service support
- Healthcare billing
- Microsoft Office Suite
- Data entry
- Technical troubleshooting
- Customer service
- Data analysis
- IT troubleshooting
- Performance analysis
- Technical support
- CRM software
- HIPAA compliance
- SIEM management
- Vulnerability assessment
- Cyber threat analysis
- SIEM tools
- DDoS mitigation
- Security protocols
- DDoS prevention
- Penetration testing
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Native/ Bilingual
French
Limited
Certification
• EF SET - C2 PROFICIENT, Certified at C2 level in English, linguistic terrains with fluency, precision, and symbolic clarity.
• ISO/IEC 27001 - Security Management System (ISMS), Developed proficiency in risk assessment, control mapping, and compliance alignment across international standards.
• ISO/IEC 27001 - Security Management System (ISMS), Developed proficiency in risk assessment, control mapping, and compliance alignment across international standards.
Timeline
QA
Contact Center Dominicana
Sales/Retention/Technical Support
SSG
Accounts Receivable Specialist
Telecom Networks
Responsável pela Gestão Pedagógica do Departamento de Inglês
Crescer e Aprender - Private School
Multimedia Teacher
Holy Trinity School
Bachelor's Degree - Modern Languages
Utesa