Benjamin Peters
Gem State Athletics
Boise,ID
26
years of professional experience
Proactive leader with a versatile background in business operations and development. Recognized for building strategic partnerships and implementing effective marketing campaigns to boost revenue and customer loyalty. Prepared to leverage expertise for impactful business growth.
Work History
Owner
1 Year- Established vendor relationships to negotiate favorable terms and enhance supply chain efficiency.
- Conducted market research to identify trends and opportunities for business growth.
- Monitored financial performance, tracking expenses and revenue to ensure profitability.
- Created promotional materials and digital content to support sales initiatives.
- Utilized social media platforms for targeted advertising campaigns to attract new customers.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
Business Development Manager
12 Years 9 Months- Developed strategic partnerships to increase market penetration and revenue growth.
- Analyzed market trends and competitor activities to inform business development strategies.
- Identified new business opportunities through targeted research and networking efforts.
- Evaluated sales performance metrics to refine strategies and improve operational efficiency.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Expanded customer base by networking at industry events and leveraging social media platforms.
Retail Manager
5 Years 1 Month- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Implemented promotional campaigns, enhancing customer engagement and sales performance.
- Coordinated scheduling and staffing to meet business needs during peak periods.
- Oversaw merchandising standards, ensuring an appealing shopping experience for customers.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in-store.
Business Development Manager
1 Year 6 Months- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customers' organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Diversified revenue streams by exploring and launching into new product markets.
Sales Associate
4 Years 7 Months- Provided exceptional customer service, ensuring positive shopping experiences for all clients.
- Demonstrated knowledge of sporting goods, effectively guiding customers in product selection.
- Assisted in inventory management, accurately tracking stock levels and product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Business Administration
- Honoree of Delta Mu Delta Honor Society
Skills
Small business operations
Leveraging Social Media Use for Business Growth
Networking
Client service
Project management
Operations management
Market analysis
Relationship building
Social media marketing
Timeline
Owner
Gem State Athletics
08.2025 - CurrentRead More
Business Development Manager
Tim Maloney Sales
10.2012 - 07.2025Read More
Retail Manager
Play It Again Sports Boise
04.2007 - 05.2012Read More
Business Development Manager
Options
10.2005 - 04.2007Read More
Sales Associate
Play It Again Sports
01.2001 - 08.2005Read More
Northwest Nazarene University
Bachelor of Science from Business Administration
Read More