Summary
Overview
Work History
Education
Skills
Timeline
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Tatanisha Jones

Tatanisha Jones

Galesburg,MI

Summary

Dynamic small business owner with a proven track record at T&J's Contracting LLC, excelling in customer engagement and operations management. Cultivated strong client relationships, driving repeat business and referrals. Skilled in financial planning and effective communication, consistently enhancing customer satisfaction and optimizing business processes for success.

Overview

4
4
years of professional experience

Work History

Owner

T&J's Contracting LLC
11.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Driver

Metro Transportation
03.2023 - 04.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
  • Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
  • Maintained a clean and comfortable bus environment for improved rider experience.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.

Owner

Tots Onestop Footwear and Appreal
08.2021 - 12.2024
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.

Education

Associate of Applied Business - Business Administration

Kalamazoo Valley Community College
Kalamazoo, MI
05-2026

Skills

  • Customer engagement
  • Operations in small business
  • Effective relationship building
  • Clear written communication
  • Customer relations
  • Small business operations
  • Relationship building

Timeline

Owner

T&J's Contracting LLC
11.2024 - Current

Driver

Metro Transportation
03.2023 - 04.2025

Owner

Tots Onestop Footwear and Appreal
08.2021 - 12.2024

Associate of Applied Business - Business Administration

Kalamazoo Valley Community College

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Tatanisha Jones