Jacqueline Boyle
Fayetteville,AR
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
5
5
years of post-secondary education
20
20
years of professional experience
Work History
Owner
Miss J’s
Fayetteville, AR
2007.01 - Current
- Coordinated administrative functions to optimize operations of part-time hair business.
Customer Support Technician
Foundever
Fayetteville
2023.12 - 2025.11
- I was hired for Intuit accountants Lacerte branch to assist clients with tax files , application issues, computer solutions and technical support.
Customer Service Agent
Sitel
Fayetteville
2021.12 - 2022.01
- I was hired to be a customer support agent to reset passwords for employees, handle customer complaints and refunds, aid in any customer assistance and locate stores closed.
Customer Service Agent
SYKES
Fayetteville
2021.06 - 2021.12
- I was hired for Bank of America customer support during Covid for deferred payments. This was a temporary position.
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions in the tracking system accurately.
Education
Cosmetology Instructor - Cosmetology Instructor
Fayetteville Beauty College
Fayetteville , AR 2006.10 - 2007.01
Cosmetology - Cosmology
Arkansas Valley Technical Institute
Ozark, Arkansas 1991.08 - 1992.09
Bachelor of Business Administration - Marketing
University of Arkansas
Fayetteville, AR 1987.06 - 1991.05
Alma High School
Alma, ARSkills
- Customer service
- Client relationship management
- Technical troubleshooting
- Time management
- Bookkeeping
- Salon operations
- Tax preparation
- Application support
- Communication skills
- Conflict resolution
- Adaptive thinking
- Team collaboration
- Critical thinking
- Customer engagement
- Decision making
- Crisis management
- Design coordination
- Social media control
- Strategic planning
- Regulatory compliance
- Contract management
- Staff hiring
- Labor relations
- Service quality assurance
- Human resource management
- Accounting expertise
- Human resources
- Business management
- User experience enhancement
- Hiring and staffing
- Client service
- Administrative oversight
- Relationship building
- Business launch
- Business marketing
- Business development
- Talent development
- Business administration
- Customer relations
- Business planning
- Consulting
- Client engagement optimization
- Operations management
- Team oversight
- Marketing
- Staff management
- Financial management
- Strategic project planning
- KPI management
- Market trend awareness
- Verbal and written communication
- Quality management systems
- Profit and loss
- Negotiation
- Employee development
- Sales oversight
Timeline
Customer Support Technician
Foundever
2023.12 - 2025.11
Customer Service Agent
Sitel
2021.12 - 2022.01
Customer Service Agent
SYKES
2021.06 - 2021.12
Owner
Miss J’s
2007.01 - Current
Cosmetology Instructor - Cosmetology Instructor
Fayetteville Beauty College
2006.10 - 2007.01
Cosmetology - Cosmology
Arkansas Valley Technical Institute
1991.08 - 1992.09
Bachelor of Business Administration - Marketing
University of Arkansas
1987.06 - 1991.05
Alma High School