Nikki Pope
Salt Lake City,UT
Summary
Multifaceted individual who demonstrates the ability to quickly learn and adapt to various job roles as needed. Customer service oriented and able to rapidly understand the needs and wants of individuals, as well as how to assist them appropriately. Extremely safety conscious, with an extensive history of providing high level aid in widely varying situations. Able to proactively manage workplace safety needs for multiple individuals and work sites. Adept at working within leadership positions, with experience guiding others and fostering communication in industries spanning from resort operations to special populations medical response.
Overview
9
9
years of professional experience
Work History
Park Ranger Program Safety Officer
Salt Lake City, UT
Salt Lake City, UT
08.2022 - Current
- Communicated regularly with Public Services Health & Safety personnel to determine program-specific safety needs.
- Communicated with Occupational Health and Safety employees and Learning and Development Specialists to assemble Workday Learning programs in order to streamline new employee onboarding and vehicle safety.
- Stayed up to date on all workplace needs necessary for OSHA compliance and attended to them as needed.
- Obtained and posted employee and workplace safety documentation at all job sites and ensured employee comprehension of each.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed and enacted structures and policies within Park Ranger program to enhance employee safety.
- Worked alongside program director and WorkAbility representative to build comprehensive pre-employment physical for program.
- Provided feedback and suggestions to program director while developing AED policies for program.
- Participated in monthly Public Services and Public Lands Safety Committee meetings as Park Ranger representative.
- Disseminated and ensured completion of monthly health and safety topics within Park Ranger program.
- Attended state safety conference as program representative before providing safety recommendations developed there to program management.
- Assessed value of safety programs to apply modifications and improvements as needed for Park Ranger program.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Recognized, documented, and advised on workplace hazards.
Acting Lead Park Ranger
Salt Lake City, UT
Salt Lake City, UT
03.2023 - 04.2023
- Determined needs of parks within area of leadership and ensured that all were managed appropriately.
- Communicated with Park Rangers under my leadership to understand how to best assist them day to day.
- Developed understanding of what my employees looked for most to find fulfillment in their jobs and aided in achieving that when possible.
- Communicated proactively with Rangers, Leads, and Management to maintain focus on safety and task completion.
- Acted as conduit for flow of information both up and down management chain so that employees felt heard and remained aware of day to day affairs.
- Condensed and disseminated information given by management as needed both within Park Ranger program as well as with outside employees.
- Ensured effective communication format with Rangers under my leadership to maintain awareness of their locations throughout work hours.
Park Ranger
Salt Lake City, UT
Salt Lake City, UT
06.2022 - Current
- Attended multiple educational opportunities and courses relevant to position, such as National Interpretive Guide certification class, Wilderness First Aid course, and tours of homeless resource centers.
- Developed outreach programs based around multiple varying topics such as history and community stewardship..
- Met and communicated regularly with community members to foster positive relationships and determine their park needs.
- Proactively built in depth understanding of resources available for unhoused community members.
- Provided information and guidance for park visitors, answered questions and inquiries, and gave tailored suggestions for places and activities they might enjoy.
- Designed collaborative opportunities to reach out to local students and schools to enhance city's park spaces through volunteer activism.
- Attended both city held and privately run events to provide information on Park Ranger program through tabling and active outreach.
Ski Lift Operations Foreman
Solitude Mountain Resort
Salt Lake City, UT
11.2021 - 04.2022
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Was nominated for Safety, Engagement, and Continuous Improvement (SECI) committee position as lift operations representative, and attended all meetings as active participant.
- Maintained high level of safety among all crew members under my leadership while operating ski lift known for opening complacent individuals up to injury.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Ensured all operations within my area of control were completed with consistently high level of care and awareness towards guest satisfaction and safety.
- Resolved guest issues ranging from assistance with directions to troubleshooting ski pass challenges involving ticketing system.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Interpreted forecasted snow conditions to prepare for snow removal.
- Provided physical assistance to guests as required.
- Performed all start-up and shut-down procedures daily, which involved arriving earlier than all crew members and leaving later as well.
- Ensured daily lift logs were filled out appropriately and accurately.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Medical Assistant
University Of Utah
Salt Lake City, UT
08.2020 - 12.2020
- Achieved Top 10 Exceptional Patient Experience comment through University, which was noted to be very rare of MA personnel.
- Worked alongside multiple providers and helped manage several aspects of their day to day operations to keep workflow as efficient as possible.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Replied to patient questions, comments, concerns, and refills on day to day basis, both over phone and through messaging.
AEMT
Gold Cross Ambulance
Salt Lake City, Utah
12.2017 - 06.2020
- Received letter of recognition from Gold Cross following unsolicited report to company from Workers Compensation praising myself and small number of other employees for excellent safety with regards to things such as ambulance operations and stretcher usage and movement.
- Assessed newly hired EMTs and AEMTS on basic life support skill competency, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Spent upwards of 6 months working on critical care paramedic ambulance responding to emergency and interfacility calls.
- Worked on dedicated 911 response ambulance in high call volume downtown area for upwards of 1.5 years.
- Conducted daily equipment and vehicle checks to maintain continuous and safe operation, as well as ensuring that assigned ambulance was sterile at multiple points throughout each day.
Mountain Safety Patrol
Vail Resorts
Park City, Utah
12.2016 - 04.2017
- Worked with both local and visiting customers to understand needs and provide safety oriented service.
- Maintained large numbers of daily contacts and interactions with guests at the resort in all reported areas of data, including Guest Assistance and Safety.
- Used Excel to submit daily reports, including accident information and ski pass records.
- Assessed and maintained terrain to guarantee safe environment for guests by performing frequent sweeps.
Education
Mathematics, Neuroscience
CU Boulder
Boulder, COMathematics, Neuroscience
Westminster College
Salt Lake City, UTHigh School Diploma -
Colorado Rocky Mountain School
Carbondale, CO04.2013
Skills
- Public Safety
- Leadership
- First Aid/CPR/Wilderness First Aid
- Nationally Certified Interpretive Guide
- Problem Resolution
- Customer Service
- Communication
- Visitor relations
- PPE Compliance
Timeline
Acting Lead Park Ranger
Salt Lake City, UT
03.2023 - 04.2023
Park Ranger Program Safety Officer
Salt Lake City, UT
08.2022 - Current
Park Ranger
Salt Lake City, UT
06.2022 - Current
Ski Lift Operations Foreman
Solitude Mountain Resort
11.2021 - 04.2022
Medical Assistant
University Of Utah
08.2020 - 12.2020
AEMT
Gold Cross Ambulance
12.2017 - 06.2020
Mountain Safety Patrol
Vail Resorts
12.2016 - 04.2017
Mathematics, Neuroscience
CU Boulder
Mathematics, Neuroscience
Westminster College
High School Diploma -
Colorado Rocky Mountain School
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