Benjamin Pytlak
Cincinnati,OH
Summary
Seasoned General Manager of Operations with a proven track record at Jets Pizza, specializing in operations management and staff development. Expert in driving revenue growth and enhancing customer satisfaction through strategic partnerships and continuous process improvement. Demonstrates exceptional problem-solving and team leadership abilities, ensuring compliance and fostering a culture of excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Jets Pizza
01.2022 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Assistant Manager
Buffalo Wild Wings
01.2021 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Line Cook
Buffalo Wild Wings
08.2019 - 01.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Delivery Driver
Jets Pizza
05.2015 - 08.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
High School Diploma -
Brighton High School
Brighton, MI05.2015
Skills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Staff Management
- Decision-Making
- Team Leadership
- Schedule Management
- 10 Years of Customer Service
- Inventory Management
- Problem-Solving
Certification
Serv Safe Certified
Timeline
General Manager of Operations
Jets Pizza
01.2022 - Current
Assistant Manager
Buffalo Wild Wings
01.2021 - 07.2021
Line Cook
Buffalo Wild Wings
08.2019 - 01.2021
Delivery Driver
Jets Pizza
05.2015 - 08.2019
High School Diploma -
Brighton High School