Benjamin Recinos
Everett,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively in a team and individual settings, Also quickly masters new skills. Student at EVCC studying to become proficient with my skills in Networking and Security.
Overview
4
4
years of professional experience
Work History
Information Technology Service Desk
DaVita Kidney Care
Everett, WA
06.2023 - 01.2024
- Documented customer complaints and inquiries for use in technical documentation.
- Delivered remote Tier 1 IT support for hardware and software to company personnel.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
Tech Associate
Staples
Mill Creek, WA
03.2023 - 06.2023
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Provided technical assistance to end users on a variety of issues, including virus removal and many software related problems
- Performed maintenance and upgrades to existing systems as needed.
Manager
Zeeks Pizza
Mill Creek, WA
05.2020 - 02.2023
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Education
Associate of Arts - Graphic Design
Lake Washington Institute of Technology
Kirkland, WA08-2022
Some College (No Degree) - Information Security
Everett Community College
Everett, WASkills
- User Support
- Technical Troubleshooting
- Proficiency with Microsoft Office Applications
- Sales techniques
- Project Management
Timeline
Information Technology Service Desk
DaVita Kidney Care
06.2023 - 01.2024
Tech Associate
Staples
03.2023 - 06.2023
Manager
Zeeks Pizza
05.2020 - 02.2023
Associate of Arts - Graphic Design
Lake Washington Institute of Technology
Some College (No Degree) - Information Security
Everett Community College
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