Moazam Munir
Mount Laurel
Summary
Committed to surpassing customer expectations through meticulous attention to detail and unwavering dedication to service excellence. Accomplished Information Technology Services Specialist with comprehensive experience in diagnosing and resolving intricate technical issues across diverse platforms. Proficient in spearheading software releases, implementing best practices, and ensuring seamless system integration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Service Specialist
US Cold Storage
06.2022 - Current
- Troubleshooting and resolving the reported issues and replying to queries in a timely manner.
- Preparing and producing releases of software components.
- Producing detailed design documentation.
- Improving the code quality by implementing best practices.
- Recommending changes to improve established java application processes.
- Installation of new software and hardware components.
- Regularly evaluate our IT systems to ensure they meet the standards.
- Assisting with network administration responsibilities.
- Assuring data storage safety and security.
- Taking care of any IT system and software issues for teammates.
- Supporting our computer network's day-to-day operations.
- Experienced in Active Directory.
- Responded to support tickets within established timeframe to improve customer service.
- Networking Lan VPN/remote connectivity TCP/IP, DHCP, Microsoft Domain Services, Active Directory, Printers and Desktop Deployment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and.
Lead
Zara
05.2019 - 06.2022
- Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Delivered compelling presentations at industry conferences, establishing thought leadership within the field.
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
- Manage the floor (customer service, sales, and inventory)
- Assist in the supervision and training of Customer Service Associates and New Hires.
- Facilitating all customer order types (returns, online orders, store pick-up, store to store, delivery)
- Supports Customer Service by expediting phone calls throughout the store.
Supervisor
Against All Odds
10.2019 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Manage a team of customer service staff members to support the company's customer service activities.
- Help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns.
- Act as liaison, providing product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Ensured the delivery of quality customer service.
- Organize work, communicate goals, and delegate tasks. I believe in professionalism, patience, and a people-first attitude.
Education
Bachelor of Arts - Computer Informative
Rowan University
Glassboro, NJ09.2024
Associate of Arts - Computer Science
Camden County College
Blackwood, NJ11.2021
Associate of Arts - PROGRAMMING LANGUAGES: C, C++, JAVA, HTML
Camden County College
Blackwood, NJ06.2020
Skills
- User Credential Management
- Information Protection
- Technical Support
- Videoconferencing
- Desktop Support
- Network Diagnostics
- Customer Service
- Hardware Diagnostics
- Complaint Resolution
- Ticket Support System Management
- Windows 10 & 11
- AD Manager
- Active Director
- Office 365
- Azure
- TCP/IP
- Issue Troubleshooting
- Technical Issues Analysis
- Microsoft Office Specialist (MOS) Expert
- User Support
- Hardware Upgrades
- Logging Support Tickets
- Help Desk Software
- Onboarding
- A Certification
- Security Certification
- Mac Systems
Certification
- A+ by CompTIA
- Networking+ by CompTIA
- CySA+ by CompTIA
Timeline
Information Technology Service Specialist
US Cold Storage
06.2022 - Current
Supervisor
Against All Odds
10.2019 - 10.2021
Lead
Zara
05.2019 - 06.2022
Bachelor of Arts - Computer Informative
Rowan University
Associate of Arts - Computer Science
Camden County College
Associate of Arts - PROGRAMMING LANGUAGES: C, C++, JAVA, HTML
Camden County College
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