Benjamin Ricks
Plainfield,IN
Summary
Hardworking and adaptable professional with high ethical standards and a strong background in both manual labor and technical support. Proficient in troubleshooting computer hardware and software, as well as utilizing Microsoft Office Suite to manage data, create reports, and communicate effectively. Recognized for a collaborative, team-oriented mindset and the ability to work well with diverse personalities. Eager for an opportunity to continue developing skills while contributing to a supportive, high-performing group.
Overview
8
8
years of professional experience
Work History
Information Technology Student Technician
Purdue University
07.2017 - 05.2018
- Received, built, imaged, deployed, and dismantled new and old machines while on workbench.
- Documented procedures and solutions to improve knowledge sharing within the team.
- Altered group permissions, addressed errors, installed software, and configured network/IP connections.
- Provided support for hardware and software installations, ensuring system integrity and functionality.
- Managed inventory of tool and supplies, optimizing resource allocation for projects.
Instructor
ID Tech Camps
06.2018 - 08.2018
- Taught children the fundamentals of coding, software development, and Machine Learning.
- Managed a range of students with various attention spans, abilities, and challenges.
- Facilitated hands-on workshops, promoting teamwork and problem-solving among participants.
- Developed engaging curriculum to enhance student learning experiences in technology and programming.
Operations Specialist
Waste Management
09.2022 - 07.2025
- Managed Purchase Orders and invoices using COUPA; tracked equipment inspections and operational data with Excel and Word.
- Oversaw employee timecards in Kronos to ensure accurate submissions; provided guidance to scale attendants.
- Acted as local technical support, troubleshooting computer hardware, software, and scale house equipment across multiple locations.
Front End Customer Service Associate
Best Buy
09.2019 - 09.2020
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Successfully pushed protection plans, credit cards applications, and reward cards on the daily basis.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
Heavy Equipment Operator
Rays Trash Service
05.2021 - 09.2022
- Operated heavy machinery including forklifts, excavators, and loaders for waste management operations.
- Ran the scale house by utilizing TRUX software, fielding calls, and sending internal and external emails.
- Maintained a cardboard baler and other equipment at the facility.
Warehouse Associate
Chewy.com
03.2020 - 11.2020
- Coordinated inventory management processes to ensure accurate stock levels and timely replenishment.
- Operated material handling equipment to efficiently transport goods within warehouse environment.
- Streamlined order fulfillment processes including box assembly, improving overall efficiency and accuracy of shipments.
Education
Computer Science -
Purdue University
West Lafayette, INSkills
- Desktop technical support
- Software configuration
- Customer relationship building
- Hardware installation
- Resource planning and scheduling
- Patience and resilience
- Strong work ethic
LANGUAGES
Spanish
Elementary
Timeline
Operations Specialist
Waste Management
09.2022 - 07.2025
Heavy Equipment Operator
Rays Trash Service
05.2021 - 09.2022
Warehouse Associate
Chewy.com
03.2020 - 11.2020
Front End Customer Service Associate
Best Buy
09.2019 - 09.2020
Instructor
ID Tech Camps
06.2018 - 08.2018
Information Technology Student Technician
Purdue University
07.2017 - 05.2018
Computer Science -
Purdue University
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