Overview
Work History
Education
Skills
Activities and Honors
Timeline
Generic

Benjamin Riek

Lubbock,TX

Overview

4
4
years of professional experience

Work History

Graduate Assistant, Data and Compliance

Texas Tech University, University Student Housing
07.2025 - Current
  • Analyze occupancy, retention, and service trends to support operational planning and decision-making
  • Maintain compliance documentation and reporting systems, ensuring accuracy and alignment with institutional standards
  • Coordinate with campus partners to streamline communication and improve service delivery across functional areas
  • Serve as escalation point for student concerns, resolving issues and routing complex cases appropriately
  • Identify and implement process improvements that enhance workflow efficiency and documentation systems
  • Utilize multiple systems to track data, support reporting, and maintain operational continuity

Graduate Hall Coordinator

Texas Tech University, University Student Housing
06.2024 - 07.2025
  • Managed daily operations of a residential facility serving 1,000+ residents, ensuring consistent service delivery, safety, and policy compliance
  • Supervised and developed a team of 37 staff, including scheduling, training, performance management, and accountability processes
  • Coordinated occupancy, assignments, and administrative functions to maintain efficient operations
  • Resolved complex operational and customer service issues in real time, minimizing disruptions
  • Partnered with facilities teams to prioritize and resolve maintenance needs, ensuring functional and prepared spaces
  • Supported programs and events through logistical coordination, setup, and execution
  • Maintained secure operations, including incident response, documentation, and adherence to safety protocols

Resident Assistant

UW-Whitewater, University Housing
08.2022 - 05.2024
  • Supported daily housing operations including documentation, policy enforcement, and community standards
  • Served as first responder for resident concerns, incident management, and conflict resolution
  • Maintained accurate records to support operational reporting and compliance
  • Organized and led educational programs promoting wellness and academic success among residents.

Technical Analyst

UW-Whitewater, University Housing
08.2022 - 05.2024
  • Provided frontline technical support for students, faculty, and staff, resolving hardware, software, and network issues
  • Troubleshoot classroom and user-facing technology, ensuring minimal disruption to instruction and campus operations
  • Assisted with setup, configuration, and maintenance of computers, and related systems
  • Delivered customer-focused support, translating technical concepts into clear guidance for non-technical users
  • Managed multiple service requests in a fast-paced environment while maintaining service quality and response times
  • Collaborated with IT teams to troubleshoot system issues, ensuring minimal disruption to services.

Education

Masters of Education - Higher Education Administration

Texas Tech University
Lubbock, TX
05-2026

Bachelor of Business Administration - Information Technology, Networking and Security, Computer Science

University of Wisconsin-Whitewater
Whitewater, WI
05-2024

Skills

  • StarRez
  • Maxient
  • Roompact
  • Google Workspace
  • Microsoft Office
  • Organization
  • Communication
  • Data Tracking
  • Budget Tracking
  • Microsoft office

Activities and Honors

Dean's List - UW-Whitewater, Leadership Involvement Team - UW-Whitewater

Timeline

Graduate Assistant, Data and Compliance

Texas Tech University, University Student Housing
07.2025 - Current

Graduate Hall Coordinator

Texas Tech University, University Student Housing
06.2024 - 07.2025

Resident Assistant

UW-Whitewater, University Housing
08.2022 - 05.2024

Technical Analyst

UW-Whitewater, University Housing
08.2022 - 05.2024

Bachelor of Business Administration - Information Technology, Networking and Security, Computer Science

University of Wisconsin-Whitewater

Masters of Education - Higher Education Administration

Texas Tech University
Benjamin Riek