Benjamin Riek
Lubbock,TX
Overview
4
4
years of professional experience
Work History
Graduate Assistant, Data and Compliance
Texas Tech University, University Student Housing
07.2025 - Current
- Analyze occupancy, retention, and service trends to support operational planning and decision-making
- Maintain compliance documentation and reporting systems, ensuring accuracy and alignment with institutional standards
- Coordinate with campus partners to streamline communication and improve service delivery across functional areas
- Serve as escalation point for student concerns, resolving issues and routing complex cases appropriately
- Identify and implement process improvements that enhance workflow efficiency and documentation systems
- Utilize multiple systems to track data, support reporting, and maintain operational continuity
Graduate Hall Coordinator
Texas Tech University, University Student Housing
06.2024 - 07.2025
- Managed daily operations of a residential facility serving 1,000+ residents, ensuring consistent service delivery, safety, and policy compliance
- Supervised and developed a team of 37 staff, including scheduling, training, performance management, and accountability processes
- Coordinated occupancy, assignments, and administrative functions to maintain efficient operations
- Resolved complex operational and customer service issues in real time, minimizing disruptions
- Partnered with facilities teams to prioritize and resolve maintenance needs, ensuring functional and prepared spaces
- Supported programs and events through logistical coordination, setup, and execution
- Maintained secure operations, including incident response, documentation, and adherence to safety protocols
Resident Assistant
UW-Whitewater, University Housing
08.2022 - 05.2024
- Supported daily housing operations including documentation, policy enforcement, and community standards
- Served as first responder for resident concerns, incident management, and conflict resolution
- Maintained accurate records to support operational reporting and compliance
- Organized and led educational programs promoting wellness and academic success among residents.
Technical Analyst
UW-Whitewater, University Housing
08.2022 - 05.2024
- Provided frontline technical support for students, faculty, and staff, resolving hardware, software, and network issues
- Troubleshoot classroom and user-facing technology, ensuring minimal disruption to instruction and campus operations
- Assisted with setup, configuration, and maintenance of computers, and related systems
- Delivered customer-focused support, translating technical concepts into clear guidance for non-technical users
- Managed multiple service requests in a fast-paced environment while maintaining service quality and response times
- Collaborated with IT teams to troubleshoot system issues, ensuring minimal disruption to services.
Education
Masters of Education - Higher Education Administration
Texas Tech University
Lubbock, TX05-2026
Bachelor of Business Administration - Information Technology, Networking and Security, Computer Science
University of Wisconsin-Whitewater
Whitewater, WI05-2024
Skills
- StarRez
- Maxient
- Roompact
- Google Workspace
- Microsoft Office
- Organization
- Communication
- Data Tracking
- Budget Tracking
- Microsoft office
Activities and Honors
Dean's List - UW-Whitewater, Leadership Involvement Team - UW-Whitewater
Timeline
Graduate Assistant, Data and Compliance
Texas Tech University, University Student Housing
07.2025 - Current
Graduate Hall Coordinator
Texas Tech University, University Student Housing
06.2024 - 07.2025
Resident Assistant
UW-Whitewater, University Housing
08.2022 - 05.2024
Technical Analyst
UW-Whitewater, University Housing
08.2022 - 05.2024
Bachelor of Business Administration - Information Technology, Networking and Security, Computer Science
University of Wisconsin-Whitewater
Masters of Education - Higher Education Administration
Texas Tech University