Benjamin Roberson
Staples
Yuma,AZ
27
years of professional experience
Experienced General Manager driving store operations, team development, and problem resolution across retail environments. Strong background in P&L management, labor cost controls, and training, with a record of improving performance, compliance, and customer experience.
Work History
General Manager
7 Years 2 Months- Directed store operations, ensuring consistent execution across sales floor, inventory, and customer service standards.
- Led hiring, onboarding, and coaching efforts to build accountable, high-performing associate teams.
- Managed merchandising, planogram compliance, and promotional setup to support accurate store presentation.
- Monitored shrink, safety, and operational controls to protect assets and maintain compliance.
- Analyzed sales performance and labor trends to guide staffing, scheduling, and daily priorities.
- Collaborated with district leadership to align store goals with business objectives and execution plans.
- Optimized inventory processes, improving stock availability and replenishment accuracy across departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
11 Years 11 Months- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Resolved escalated customer concerns while reinforcing service standards and team responsiveness.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager
7 Years 11 Months- Directed store operations, ensuring smooth daily workflow across sales floor, inventory, and cash management.
- Supervised staff scheduling, performance standards, and coverage for peak customer traffic periods.
- Monitored inventory control, stock replenishment, and receiving processes to maintain product availability.
- Implemented loss-prevention procedures and cash-handling practices to protect assets and reduce discrepancies.
- Trained team members on point-of-sale systems, customer service expectations, and operational procedures.
- Evaluated workflow processes and adjusted staffing, priorities, and procedures to improve day-to-day performance.
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Training and coaching
Verbal and written communication
P&L management
Labor cost management
Timeline
General Manager
Staples
08.2019 - CurrentRead More
General Manager
Bed Bath & Beyond
09.2007 - 08.2019Read More
Operations Manager
Borders Books and Music
09.1999 - 08.2007Read More