Benjamin Rowe
Bend
Summary
Results-driven sales and customer service professional with 10+ years of experience in high-volume retail and e-commerce environments. Proven ability to manage $3.5 M in annual online sales, exceed revenue targets, analyze trends, and deliver exceptional client experiences in fast-paced settings. Quick learner with strong mechanical aptitude, and comfortable in technical discussions. Seeking to transition into technical sales or project coordination in the building automation and controls industry.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
01.2022 - Current
- Lead daily operations and customer service in high-traffic retail environment selling technical sporting goods
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Trained customers on technical product features, specifications, and proper use, consistently achieving top customer satisfaction scores
- Managed point-of-sale systems, cash reconciliation, and inventory accuracy with zero discrepancies
- Quickly diagnose and resolve escalated customer issues, frequently turning negative experiences into repeat business
Lead Mover
Zen Relocation Moving Company
08.2022 - 12.2024
- Directed 2-6 person crews on commercial and residential moves involving sensitive electronics, industrial equipment, and household goods.
- Assembled and disassembled furniture systems, fitness equipment, and outdoor structures requiring precise tools and schematics
- Identified and solved on-site logistical and mechanical challenges under tight deadlines
- Maintained an exemplary safety record with no lost-time injuries and zero insurance damage claims throughout 2+ years as Lead Mover
- Delivered exceptional customer service, addressing concerns promptly to maintain a high level of client satisfaction.
- Implemented cost-saving measures, effectively managing budgets for each moving project.
Park Services - Landscaping Maintenance
Bend Park & Recreation District
07.2021 - 12.2021
- Preforming precision tool handling and tool maintenance
- Communicate with various departments with clear and detailed tasks
- Preform wide range of detailed tasks as part of a team or alone for long hours in a wide range or environments
- Proper management of time to ensure all tasks are completed and accurate
- Contributed to cost reduction initiatives by identifying areas for improvement in fuel usage, route optimization, and maintenance practices.
E-commerce & Customer Service Lead
Stillwater Fly Shop
11.2013 - 07.2021
- Managed all online sales channels for specialty outdoor retailer generating $3.5 M annually through Amazon and company website.
- Owned full P&L for Amazon channel – pricing, inventory forecasting, SEO, and listings optimization
- Analyzed sales data and seasonal trends to adjust stock levels and maximize profitability
- Built and managed trade-in program - collecting product specifications, researched current market values, set competitive pricing, and managed listings – consistently converting used inventory into profitable sales with 100% sell-through
- Primary technical advisor for customers on rods, reels, lines, and gear
- Consistently exceeded sales targets year over year and maintained 4.9-star customer rating thought all sales channels
Lead Server
Sunriver Brewing Company
03.2014 - 09.2017
- Rapidly promoted to lead trainer and shift supervisor in high-volume restaurant.
- Served as first point of contact for customer complaints: diagnosed issues, proposed solutions, and executed remedies that preserved customer loyalty and protected revenue
- Trained 15+ new hires on POS systems, menu knowledge, and upselling techniques
- Conducted performance check-ins with team members and coached staff to improve speed, accuracy, and guest engagement
- Regularly entrusted with high-priority closing tasks, cash-out reconciliation, and last-minute problem-solving under tight deadlines
- Delivered fast, friendly, and professional service in a high-energy environment
Education
High School Diploma -
Aloha High School
Aloha, OR01.2010
Skills
- Technical Sales & Account Management
- E-commerce & Inventory Management
- Data Analysis & Trend Forecasting
- POS & CRM Systems
- Customer Relationship Building
- Mechanical Assembly & Troubleshooting
- Project Coordination
- Microsoft Office & Google Suite
- Fast Learner – Proven ability to master new systems quickly
Websites
Timeline
Lead Mover
Zen Relocation Moving Company
08.2022 - 12.2024
Assistant Manager
Big 5 Sporting Goods
01.2022 - Current
Park Services - Landscaping Maintenance
Bend Park & Recreation District
07.2021 - 12.2021
Lead Server
Sunriver Brewing Company
03.2014 - 09.2017
E-commerce & Customer Service Lead
Stillwater Fly Shop
11.2013 - 07.2021
High School Diploma -
Aloha High School