BENJAMIN SANCHEZ
Paramount,CA
Summary
Customer-focused technology professional with a strong background in technical support and customer service. Expertise in diagnosing and repairing consumer electronics, enhancing user experiences, and building lasting relationships. Bilingual communicator dedicated to providing exceptional solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Samsung Technician
Service Quick
02.2025 - Current
- Diagnosed and repaired Samsung appliances and devices while maintaining manufacturer quality standards.
- Performed hardware and software troubleshooting to identify and resolve technical issues.
- Educated customers on device functionality, features, maintenance, and troubleshooting techniques.
- Delivered exceptional customer service throughout the repair process while maintaining professionalism and accuracy.
- Managed service documentation, repair records, and quality control procedures.
- Collaborated with technicians and support teams to ensure timely repair completion and customer satisfaction.
- Specialized In: Appliance Device Repair, Technical Troubleshooting, Customer Support, Diagnostics, Consumer Electronics
Marketing Specialist & Events Audio Specialist
WSS Marketing
02.2023 - 02.2025
- Supported promotional campaigns, community activations, and brand engagement events.
- Coordinated event setup, breakdown, and on-site operations for large public gatherings.
- Operated and maintained audio equipment to ensure high-quality event experiences.
- Engaged directly with customers and event attendees to promote products and services.
- Worked closely with marketing teams to execute campaigns and improve brand visibility.
- Assisted with logistics, scheduling, and event coordination.
- Specialized In: Customer Engagement, Event Operations, Marketing, Brand Promotion, Audio Production
Handyman Technician
02.2023 - 01.2024
- Assisted with residential remodeling and property improvement projects.
- Performed drywall repair, painting, landscaping, and basic electrical work.
- Maintained project timelines while ensuring quality workmanship and safety standards.
- Worked collaboratively with contractors and project leads to complete assignments efficiently.
- Demonstrated strong attention to detail and problem-solving skills in dynamic work environments.
- Specialized In: Project Coordination, Problem Solving, Home Improvement, Team Collaboration
Customer Service Associate
Walmart
06.2022 - 08.2022
- Assisted customers with purchases, returns, and product inquiries.
- Processed transactions accurately while maintaining excellent customer service.
- Resolved customer concerns professionally and efficiently.
- Maintained store presentation and assisted with inventory management.
- Contributed to a positive shopping experience through effective communication and teamwork.
- Specialized In: Customer Service, Cash Handling, Retail Operations, Problem Resolution
Main Cook
Panda Express
09.2021 - 10.2021
- Prepared menu items according to company quality and food safety standards.
- Maintained efficiency in a high-volume, fast-paced environment.
- Assisted team members to ensure smooth kitchen operations and customer satisfaction.
- Demonstrated strong multitasking and time management skills.
- Specialized In: Food Preparation, Teamwork, Time Management, Quality Control
Cashier & Stocking Associate
The Home Depot
04.2021 - 09.2021
- Assisted customers with purchases, product questions, and store navigation.
- Maintained inventory levels and organized merchandise displays.
- Processed transactions accurately and efficiently.
- Helped customers identify products that best met their project needs.
- Supported overall store operations through teamwork and communication.
- Specialized In: Customer Service, Inventory Management, Retail Sales Support
Cashier
El Super Grocery
06.2018 - 08.2019
- Executed accurate processing of customer transactions, ensuring secure handling of cash and electronic payments.
- Delivered friendly, efficient customer service, enhancing customer satisfaction in high-traffic retail environment.
- Guided customers with product information and store inquiries, improving their shopping experience.
- Maintained a clean and organized checkout area.
- Specialized In: Customer Service, Cash Handling, Communication, Retail Operations
Education
Associate of Arts - Psychology
Cerritos College
Norwalk, CA05-2021
High School Diploma -
Bellflower High School
Bellflower, CA06-2018
Skills
- Customer Service Excellence
- Technical Troubleshooting
- Mobile device repair
- Electronics support
- Sales & Product Recommendations
- Relationship Building
- Team Collaboration
- Microsoft Office Suite
- Google Workspace
- 66 WPM Typing Speed
- Technical troubleshooting
- Hardware maintenance
- Software diagnostics
- Customer management
- Event management
- Brand management
- Problem resolution
- Attention to detail
- Effective communication
- Team collaboration
- Time optimization
- Repair management
- Hardware setup
- Customer service
Languages
Spanish
Professional
Timeline
Samsung Technician
Service Quick
02.2025 - Current
Marketing Specialist & Events Audio Specialist
WSS Marketing
02.2023 - 02.2025
Handyman Technician
02.2023 - 01.2024
Customer Service Associate
Walmart
06.2022 - 08.2022
Main Cook
Panda Express
09.2021 - 10.2021
Cashier & Stocking Associate
The Home Depot
04.2021 - 09.2021
Cashier
El Super Grocery
06.2018 - 08.2019
Associate of Arts - Psychology
Cerritos College
High School Diploma -
Bellflower High School