Benjamin Santos

Round Rock,Texas

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Dutch Bros. Proven ability to enhance customer experiences through friendly interactions and efficient service. A strong team player with keen attention to detail, adept at managing time effectively to ensure a positive and productive environment.

Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in Sales role.

Overview

years of professional experience

Work History

Barista

Dutch Bros

04.2024 - 12.2024

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.

Grocery Bagger

HEB

02.2022 - 10.2022

Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
Reduced wait times for customers by quickly and accurately bagging groceries.
Collected carts from parking lot and designated return locations.
Retrieved items for customers and verified prices.
Pleasantly greeted customers and provided prompt and courteous service.

Education

GED -

GED, Austin, TX

03-2024

Skills

Time management
Friendly and outgoing
Attention to detail

Team player
Exceptional customer service
Customer Order Management

Loves Roller Skate maintenance

I know how to take a skate apart and tell you what each part of the skate its for, for example the plate that gets mounted to the boot has two king pins that have cushions, and after is the axel, then you have wheels that have bearings in them, i like having clean bearings, so i test each bearing before putting them in the wheel.

Timeline

Barista - Dutch Bros

04.2024 - 12.2024

Grocery Bagger - HEB