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Benjamin Schmidt
IT Specialist
Kaiserslautern
Summary
Highly skilled IT Specialist (25B) with 5 years of experience as a System Administrator in the U.S. Army, stationed in a movement control battalion in Germany. Proven track record of providing exceptional technical support to U.S. Military members and local nationals across Europe, both for local and abroad missions. Demonstrated ability to manage multiple duties and train new soldiers on system processes. Excellent interpersonal skills and problem-solving abilities. Holds Security+ and CASP+ certifications and is actively pursuing further certifications from CompTIA. Committed to leveraging technical expertise to drive systems efficiency and security.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Information Technology Specialist
United States Army
01.2019 - Current
- In my multifaceted role, I not only provided comprehensive support to a diverse user base of over 300 individuals, including military personnel and local nationals across multiple European countries, but also held key responsibilities as a System Administrator and SharePoint Manager. In addition to my duties as an in-person help desk specialist, I managed system administration tasks and oversaw the organization’s SharePoint operations.
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Facilitated best user experience through continuous support and communication of system changes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Coached and trained end-users on functions, features and basic troubleshooting of software.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
Education
High School Diploma -
Burton
Burton, Texas 02.2018 - 02.2018
Skills
Hardware installations
undefinedCertification
CompTIA Security+
Interests
Traveling
Cooking
Timeline
CompTIA Advanced Security Practitioner (CASP+)
12-2020
CompTIA Security+
03-2020
Information Technology Specialist
United States Army
01.2019 - Current
High School Diploma -
Burton
02.2018 - 02.2018
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