Benjamin Servin
California Business Bureau Inc.
CHULAVISTA,CA
1
Language
2027
years of professional experience
Seasoned medical debt collector with 18+ years of experience in delinquent account management, debt negotiation, and skip tracing. Known for compliant outbound calling, accurate account analysis, and effective repayment plan structuring.
Work History
Medical Debtor Collector
18 Years 1 Month- Contacted consumers to negotiate payment arrangements and secure resolution on past-due balances.
- Reviewed delinquent accounts and prioritized collection efforts based on payment status and account history.
- Resolved billing disputes by verifying account details and coordinating corrections with internal teams.
- Documented every call, promise-to-pay, and account update in collection management systems.
- Applied FDCPA guidelines during collection calls to maintain compliant, professional communication.
- Posted payments accurately and reconciled account records to support current balance tracking.
- Performed skip tracing research to locate updated contact information for hard-to-reach accounts.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained a high volume of calls and met demands of a busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Security
- Performed security audits to identify gaps in compliance and develop action plans for addressing deficiencies while ensuring continuous improvement of information security posture.
- Programmed security, access control and CCTV systems.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
Sales Associate
- Processed sales transactions accurately using point-of-sale systems
- Assisted customers with product selection, sizing, and store navigation
- Maintained merchandise presentation through folding, tagging, and restocking
- Supported fitting room organization and returned items to sales floor
- Responded to customer questions with product knowledge and service focus
- Replenished inventory and organized stock to support floor readiness
- Handled returns and exchanges while following store policies and procedures
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Occupational Therapy
High School Diploma
Skills
Compliance regulations
Consumer engagement
Collections communication
Negotiation tactics
Repayment structuring
Skip tracing
Payment schedules
Fair debt practices
Account auditing
Outbound calling
Account history analysis
Script usage
Customer research
Regulatory compliance
Financial account review
Customer outreach
Languages
Spanish
Professional Working
Timeline
Medical Debtor Collector
California Business Bureau Inc.
08.2008 - 09.2026Read More
Security
Elite Security Services
2005 - 2008Read More
Sales Associate
JCPenney
2002 - 2003Read More
California State University Dominguez Hills
No Degree from Occupational Therapy
Read More
Southwest High School
High School Diploma
Read More