Benjamin Shaffer
Byron Center
Summary
Make a career change that will allow me to bring my unique mix of technical & interpersonal expertise to serve my community.
Overview
30
30
years of professional experience
Work History
Technical Services Specialist
Tracy, Inc
Grand Rapids, MI
06.1999 - Current
- Developed and implemented technical solutions to enhance flagship software and implement custom features on demand.
- Collaborated with every level of IT Department to install, troubleshoot and maintain highly customized software packages.
- Conducted training sessions for staff on new systems and technologies, ensuring effective assembly/configuration and support.
- Managed project timelines and resources effectively, ensuring successful completion of technical initiatives.
- Established best practices for technical support processes, maintaining support systems to enhance features and reduce costs.
- Developed customized IT solutions for clients, tailored to unique business needs and requirements.
- Implemented rigorous cybersecurity protocols to safeguard sensitive information against unauthorized access or loss.
- Administrated cloud services such as DNS registrations, Gmail, Microsoft 365, SQL Server, Windows servers, SSL certification.
Coder (Data Entry)
Compulit Via Staffing, Inc
Grand Rapids, MI
06.1996 - 06.1999
- Scanned legal documents to match keywords with database entries.
- Collaborated with cross-functional teams to identify and resolve technical issues efficiently.
Education
Bachelor of Science - Computer Science
Grand Valley State University
Allendale, MI05-1999
High School Diploma -
Holton High School
Holton05-1994
Skills
- Customer support
- Software development
- Network configuration
- System administration
- Strategic planning
- Project management
- IT infrastructure planning
- Information security
Timeline
Technical Services Specialist
Tracy, Inc
06.1999 - Current
Coder (Data Entry)
Compulit Via Staffing, Inc
06.1996 - 06.1999
Bachelor of Science - Computer Science
Grand Valley State University
High School Diploma -
Holton High School