Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Shaffer

Byron Center

Summary

Make a career change that will allow me to bring my unique mix of technical & interpersonal expertise to serve my community.

Overview

30
30
years of professional experience

Work History

Technical Services Specialist

Tracy, Inc
Grand Rapids, MI
06.1999 - Current
  • Developed and implemented technical solutions to enhance flagship software and implement custom features on demand.
  • Collaborated with every level of IT Department to install, troubleshoot and maintain highly customized software packages.
  • Conducted training sessions for staff on new systems and technologies, ensuring effective assembly/configuration and support.
  • Managed project timelines and resources effectively, ensuring successful completion of technical initiatives.
  • Established best practices for technical support processes, maintaining support systems to enhance features and reduce costs.
  • Developed customized IT solutions for clients, tailored to unique business needs and requirements.
  • Implemented rigorous cybersecurity protocols to safeguard sensitive information against unauthorized access or loss.
  • Administrated cloud services such as DNS registrations, Gmail, Microsoft 365, SQL Server, Windows servers, SSL certification.

Coder (Data Entry)

Compulit Via Staffing, Inc
Grand Rapids, MI
06.1996 - 06.1999
  • Scanned legal documents to match keywords with database entries.
  • Collaborated with cross-functional teams to identify and resolve technical issues efficiently.

Education

Bachelor of Science - Computer Science

Grand Valley State University
Allendale, MI
05-1999

High School Diploma -

Holton High School
Holton
05-1994

Skills

  • Customer support
  • Software development
  • Network configuration
  • System administration
  • Strategic planning
  • Project management
  • IT infrastructure planning
  • Information security

Timeline

Technical Services Specialist

Tracy, Inc
06.1999 - Current

Coder (Data Entry)

Compulit Via Staffing, Inc
06.1996 - 06.1999

Bachelor of Science - Computer Science

Grand Valley State University

High School Diploma -

Holton High School